Passengers high on BWI
Baltimore-Washington International Thurgood Marshall Airport ranked fourth-highest in overall passenger satisfaction among medium-size airports, according to a study released today by J.D. Power and Associates. Chicago Midway scored at the top of this category, followed by LaGuardia and Memphis. For large airports, Philadelphia was ranked No.1. The survey looked at several factors, including baggage claim, check-in, terminal facilities, food and security.
Among airlines, only Continental and JetBlue scored "among the best" in customer satisfaction. Delta was considered "better than most," while Southwest was viewed as only "about average."
Overall, the study found customer satisfaction was declining. Yeah, no kidding.
(Photo: Getty Images)
Have you frequent travelers noticed the new flight tracking screens now up at BWI Marshall Airport? They allow you to visually track the real-time location of your flight and get up-to-the-minute weather conditions when you check in. On 7 monitors positioned throughout the upper level of the passenger terminal near the traditional flight information screens, the new FlightView system gives travelers current information on where your departing plane is in the sky and how long you may be delayed. In other words, before you pass through security, you’ll know approximately how long your gate wait will be. 