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October 10, 2011

What are your experiences with the MVA?

Today's Sun carries an article about waiting times at the various Motor Vehicle Administration offices around the state. Delving into the agency's own statistics, the article reports that the slowest MVA branch office in the state is the one in Essex.

The article goes on to outline some of MVA Administrator John T. Kuo's ideas for speeding up service in the future, including allowing driver's license renewal online and requiring more transactions to be done by appointment.

Getting There is interested in hearing your opinion of Kuo's plans and about your experiences with the MVA -- good, bad or somewhere in the middle. Please either post to this blog or email michael.dresser@baltsun.com. On emails, please leave a telephone number where we can contact you for further comments.

 

Posted by Michael Dresser at 9:00 AM | | Comments (6)
Categories: On the roads
        

Comments

I don't know if Essex is the slowest, I was just at the mva on reisterstown road in Baltimore City and was waiting well over 4 hours just for a duplicate title. while the employees laughed, joked and walked around, I was left sitting and waiting. When I went to the Management Office I was given some stupid blue card to write my complaint on and leave behind. Will never go up there agin. I most certainly will be doing everything online from now on

Unfortunately I had to go to the MVA in Annapolis three times in the last six months. The wait was over an hour every single time; to make the experience even more exasperating is the attitude of the workers; it borders on open contempt for the customers. Maybe that's the problem, we're not customers; and we have no choice but to deal with them; and they are not a commercial enterprise that has accountability. They get paid by our tax dollar no matter what; and thus the indifference.

Best thing that ever happened to me with MVA was when then Administrator Marshal Rickert gave me a great recepie for cooking blue fish (liberally baste with a certain clear adult beverage).

Kudos to Kuo & company. Just got my tag renewal via on-line format. Same for last license renewal. It works!

I went to the tiny branch in the Charles Center subway station once. It was very efficient. The MVA closed it, possibly because not enough people knew about it for it to be busy.

I've also been several times to the office at Mondawmin, and never found it to be bad. Certainly it pays to go when not many people will be there (I renewed a license once on the day after Christmas). But even an ordinary Saturday visit wasn't been bad. They closed that office too, because they lost the lease or something.

I haven't been to the office up on Reisterstown Road yet. I'm a little afraid that if I do visit, it'll close too.

I always check the website before I leave to see what the wait times are. I also try to bring a thick wallet because it's really darn expensive. $100 just to title a car these days, c'mon man!

Baltimore MVA- THE WORST.
I have a speeding camera ticket that I didn't even know about - no notice whatsoever and now it is doubled and I never received the ticket. I found it by accident searching info about my car. I am trying to pay this ticket, and have been on hold for an hour (only to have the system hang up on me). I can't pay with the automatic system because I don't have the pin number that comes on the citation (which I never received...). I don't complain about paying taxes, I just expect a service to be provided in return. Every dealing I have had with city buracracy has been MISERABLE. Here is my peace, not that any of them care...

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About Michael Dresser
Michael Dresser has been an editor, reporter and columnist with The Sun longer than Baltimore's had a subway. He's covered retailing, telecommunications, state politics and wine. Since 2004, he's been The Sun's transportation writer. He lives in Ellicott City with his wife and travel companion, Cindy.

His Getting There column appears on Mondays. Mike's blog will be a forum for all who are interested in highways, transit and other transportation issues affecting Baltimore, Maryland and the region.
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