Service on MTA's No. 27 route called poor
Jed Weeks of Baltimore, a regular commenter in this space, recently raised his concerns about the Maryland Transit Administration's No. 27 bus route with Administrator Ralign T. Wells. Weeks was good enough to share his concerns with Getting There:
I am a daily #27 bus rider. My most frequent commute takes me from 35th and Chestnut to around Lexington Market, and reverse home in the evening. Without fail, I encounter at least two no-show buses per week. This typically happens with the bus scheduled to arrive at 36th and Roland at either 9:25am or 9:55am. However, I have encountered no-show buses at almost every time of the day on various days trying to ride this line.
In addition to the no-show buses, I would estimate that only one bus I ride per week southbound is on time. Most are over 10 minutes late. The northbound buses seem to manage this much better.
I have documented many of these instances by tweeting at the @mtamaryland twitter account. They have tried to be helpful, and I received an email on April 5, 2011 from Karen Gronberg in the Service Quality Division letting me know they were monitoring the on-time performance of the #27 line. I have not heard back regarding outcomes from the monitoring, and clearly, nothing has improved.
I am also worried about the service reduction that will likely be occurring mid-day on the #27 line. I have already submitted my comments, but I find it disappointing that the service will be reduced, especially with increased future traffic and development in the region, and traffic analysis of the major 25th Street project in Remington being based off of current or increased service.
Basically, I find this level of service all-around completely unacceptable.
So now the question is whether Wells considers the conditions on the No. 27 line acceptable, and if not, what he plans to do about them. We'll keep you posted.