MTA's new web site gets thumbs down
The Maryland Transit Administration has long had many things that desperately need fixing. (See the previous item.) But one of the things about the MTA that worked was its web site, with clear information on each of its transit modes up at the top where information could easily be found.
So guess what the MTA chose to fix? Here's what Sam Freedman of Baltimore had to say about it:
MTA has redesigned their website. They did a horrid job. There is now no marc schedule information whatsoever available online. I'm on the 419 headed to union station and I have no idea what time we are due in. Also, something seems to have happened to all the pdf files for the local bus routes.
I checked it out, and I agree with Freedman. It's not that schedule information isn't there, it's just that you need a bloodhound to find anything. Things that one could easily find with a few clicks now seem to take a trip through a maze. Alerts are far less conspicuous. It looks like a case of designers running amok.
MTA spokesman Terry Owens said our reaction may be a case of instinctive rejection of anything new. Maybe. But my guess is that Freedman will continue to dislike the new format a week, a month and a year from now. And I suspect I'll still agree.