baltimoresun.com

« Why can't light rail handle big night events? | Main | Grand Prix area closings move to Charles. Pratt »

June 23, 2011

MTA's new web site gets thumbs down

The Maryland Transit Administration has long had many things that desperately need fixing. (See the previous item.) But one of the things about the MTA that worked was its web site, with clear information on each of its transit modes up at the top where information could easily be found.

So guess what the MTA chose to fix? Here's what Sam Freedman of Baltimore had to say about it:

MTA has redesigned their website. They did a horrid job. There is now no marc schedule information whatsoever available online. I'm on the 419 headed to union station and I have no idea what time we are due in. Also, something seems to have happened to all the pdf files for the local bus routes.

I checked it out, and I agree with Freedman. It's not that schedule information isn't there, it's just that you need a bloodhound to find anything. Things that one could easily find with a few clicks now seem to take a trip through a maze. Alerts are far less conspicuous. It looks like a case of designers running amok.

MTA spokesman Terry Owens said our reaction may be a case of instinctive rejection of anything new. Maybe. But my guess is that Freedman will continue to dislike the new format a week, a month and a year from now. And I suspect I'll still agree.

 

Posted by Michael Dresser at 5:33 PM | | Comments (13)
Categories: MTA
        

Comments

I could not disagree more. The new website is visually attractive, and I find it very intuitive. It looks much more like a website should look in 2011.

It's not terrible, but you're correct, it could be a little more streamlined. I AM pleased to see that they're finally going to release a mobile version of the website, since even the Circulator has its own app.

It was better before, with fewer steps. I could see the details of the bus lines listed all together.

Change it back! please. You have to love programmers and engineers. They love to change things because they can.

I'm with Mitch. I got to the MARC schedule in 3 clicks from the home page. It was quite easy.

The website is visually appealing; however, it needs also to be super easy to find schedules and delays.
Since most people will access it in a hurry from their Android or iPhone, they should not have to "take it in" before figuring out where to go, it should be obvious.
Schedules should be in the top navigation bar. Delays should be above the changing picture.
The other bad part is now I can easily browse the bus lines and see where they go and click on a link. I have to open one thing for that, then close it and then pick from a list that gives me numbers only. Very unfriendly to someone to somoene looking to ride an unfamiliar route and even less friendly to a newbie/tourist.

I think this was true about the old site, too, but:
the word "schedule" doesn't appear on the home page. As in, if you click here you will find BUS SCHEDULES.
I found them under "getting around" and also under "service status" but I really didn't want to click on them.
Odd : the five tabs up top are : Getting Around, Business, Media, Regional Transit and About MTA.
I want them to be: Bus Schedules. MARC, Fares
etc..

I think they did an OK job on most of it. The service outages and updates are much more user friendly. Many other things are buried deep in menus and not intuitive at all.

They've made a move to the side, not up or down. With some tweaking, the site would be a vast improvement.

I don't like the changed site. The old site had the critical status info in a band at the top of the page. The new site puts the status info in vertical column down the left side, so I have to scroll down to see the light rail at 800x600 resolution.

I found the schedules easily and intuitively - on the left, where all the services are, click on MARC. Up comes a box for selecting your line, "from" station and "to" station, and then when you sel;ect "search", under the search result are the schedules, as well as a downloadable version.

Same deal with buses - click on the left, select your route, and it's all right there.

For the writer to say "There is now no marc schedule information whatsoever available online" is not only untrue, but is a little bizarre.

Mitch is right, it looks like it should for a site circa 2011.

I had problems trying to use the trip planner to get to BWI Airport. It doesn't show the light rail as the final connection. However, I am glad that they are making improvements to the site. Now, if they could only clean the buses and make the drivers come on time. That would be a real improvement.

I like the new website, because it does put a lot more information on the page once you click on it, for like the light rail and metro. The MARC is hard because you have to click through the drop down boxes to get to the fare information, which isnt very clear.

The other services have the schedules right on their main page, which MARC should have. Unless they eventually have the option of picking a start station and and end station and getting every departure and arrival time, the way they have it listed is pretty pointless.

While the MTA is to be commended for bring their website into the new millennium, clearly they were more concerned with style over substance. The one positive thing they've done is remove Flash from the home page, which will make mobile users extremely happy. And that's where the happiness ends.

To Mr Owens, NO this is not about not liking something new, it's about good web design.

They moved the most important information (service status) from the top of the page, to the lower left corner -- a clear no-no in web design (and I know, I'm in that business). You want the important information to display as quickly as possible, the top of the page is the best place for that, so users don't have to wait for the entire page to load.

Regarding schedules, here's how you get a MARC schedule: Go to MTA home page, open the Getting Around menu, hover over 'Services', and click MARC. But wait, still no schedules. Now you have to select a MARC line from a drop list and click the search button. The page updates, but wait, there's still no schedule. You have to click 'downloadable schedule' and get a PDF, or the 'Morning'/'Evening' links to see HTML versions. The HTML versions pop-up in a lovely AJAX window, making it impossible to set a bookmark that takes you directly to the HTML version of schedule of your choice. Setting a bookmark for schedules is EXTREMELY handy for folks who want to check schedules on a mobile device. PDF is nice, but on a mobile device, it's much faster to keep everything in HTML. I was able to deciper the HTML and figure out the URL I needed for a bookmark, but the average user won't be able to do that.

I shudder to think how much of our money was wasted on this web site design, which as near as I can tell, wasn't actually tested or evaluated by anybody that actually uses it on a regular basis. Somebody got swept up by the Web 2.0-ness of it all, and completely forgot about convenience and usability.

FAIL. FAIL. FAIL.

Developers need GTFS schedule format so we dont have to scrape pdfs...and why must we all jump through so many hoops to even get to the pdfs?


http://code.google.com/transit/spec/transit_feed_specification.html

Post a comment

All comments must be approved by the blog author. Please do not resubmit comments if they do not immediately appear. You are not required to use your full name when posting, but you should use a real e-mail address. Comments may be republished in print, but we will not publish your e-mail address. Our full Terms of Service are available here.

Verification (needed to reduce spam):

About Michael Dresser
Michael Dresser has been an editor, reporter and columnist with The Sun longer than Baltimore's had a subway. He's covered retailing, telecommunications, state politics and wine. Since 2004, he's been The Sun's transportation writer. He lives in Ellicott City with his wife and travel companion, Cindy.

His Getting There column appears on Mondays. Mike's blog will be a forum for all who are interested in highways, transit and other transportation issues affecting Baltimore, Maryland and the region.
-- ADVERTISEMENT --

Live traffic updates
Most Recent Comments
Baltimore Sun coverage
Traffic and commuting news Subscribe to this feed
Michael Dresser's Getting There column Subscribe to this feed
Michael Dresser How-Tos

How to avoid Delaware traveling north
Obscure third route between Baltimore, D.C.
Better routes for I-95 north
How to avoid the Bay Bridge
Find cheaper gas
Check prices at area gas stations by ZIP code and find the lowest rates in the region with our new interactive gas map.

Baltimore-area lowest gas prices
Historical gas price charts
Sign up for FREE local news alerts
Get free Sun alerts sent to your mobile phone.*
Get free Baltimore Sun mobile alerts
Sign up for local news text alerts

Returning user? Update preferences.
Sign up for more Sun text alerts
*Standard message and data rates apply. Click here for Frequently Asked Questions.
  • Breaking News newsletter
When a big news event breaks, we'll e-mail you the basics with links to up-to-date details.
Sign up

Charm City Current
Traffic Resources
Baltimore Metropolitan Council (Regional transportation planning)
Maryland Department of Transportation (State transportation policy)
Maryland Transit Administration (Buses, light rail, Metro, Mobility)
State Highway Administration (Maintains numbered routes)
Motor Vehicle Administration (Licenses, permits, rules of the road)
Maryland Transportation Authority (Toll bridges, tunnels and highways)
Maryland Aviation Administration (BWI and Martin Airport)
AAA Daily Fuel Gauge Report (Track Maryland average gas prices.)
MarylandGasPrices.com (Find the lowest and highest prices.)
SafeRoadMaps (Find out where the crashes happen.)
Roads to the Future (Scott M. Kozel on Mid-Atlantic infrastructure.)
WMATA (Washington metropolitan buses and Metro)
Metropolitan Washington Council of Governments (D.C. regional planning)
U.S. Department of Transportation (federal transportation policy)
Stay connected