MARC riders' group rejects new MTA web site
The negative reactions to the Maryland Transit Administration's new web site design just keep coming in -- and not just from professional malcontents.
The following criticque comes from Rafi Guroian, chairman of the MARC Riders Advisory Council and an eminently reasonable person. The MTA ought to be listening.
I strongly echo the poster's criticism of the new site. For MARC riders, it's a big step backwards, and I say this as a computer professional who deals on a daily basis with users who resist change even though it's necessary. In this case, it's a step beyond not liking something new.
The commenter basically took the words out of my mouth, but I would add this for context. At the MARC Riders Advisory Council, we were told that the updated website was coming down the pike, and we repeatedly voiced our desire to have an input on how the MARC information was presented and how our Council's information page was presented on the new site. The MTA staff we work with does a fantastic job, and they forwarded that request to the web team. All of a sudden, the new site comes out.
The MARC Riders Advisory Council was not given a single opportunity to volunteer feedback on the preliminary design, and to add insult to injury, our Council page has been reduced to a three-sentence generic boilerplate statement with no information on how to attend meetings, when/where they are held, or how to become a council member.
We are not happy.
Getting There is seeking a reaction from MTA Administrator Ralign T. Wells. We'll pass on anything new.