MTA replies to complaints about No. 27 bus route
Getting There reader Jed Weeks recently wrote to complain about service on the Maryland Transit Administration's No. 27 route -- gripes he shared with readers of this blog.
Weeks' constructive agitation brought a response from MTA spokesman Terry Owens. The gist of it, I thing, is that the MTA's going to try harder but isn't promising much. You judge:
Thanks for sharing the concerns of Mr. Jed Weeks regarding the #27 line. Because of his active involvement with our social media team we were aware of the issues raised in your column.
We have been able to document many of the problems he cited through monitoring of the line with our Service Quality team and that monitoring will continue until we are satisfied with the routes performance.
The #27 runs from Reisterstown Plaza Metro Subway Station through downtown to Port Covington. It’s a long route that can pose challenges for our operators in meeting On Time Performance. However, no-shows are things we strive to avoid. As we work to improve our performance system wide we are constantly exploring ways to get the most out of our limited resources.
While we consider every route important we must put greater resources into the lines with the heaviest traffic. We have no plans for the #27 for the upcoming service change in July, however we are studying the line to determine if more trip time is needed to improve OTP.
The MTA regrets any frustration Mr. Weeks or any of our customers have experienced, and hope that they will continue to engage us with their concerns.
Thanks for riding MTA.