Signs of change at MTA? What do you think?
The fact that two slot machines in close proximity yield big jackpots at the same time does not show the casino has changed the abysmal odds in favor of the gambler, but it is an occurrence that gets your attention.
So too was it when two readers in one week wrote in to laud what they see as an improved attitude toward customer service at the Maryland Transit Administration under the leadership of Administrator Ralign T. Wells, who took the helm of the agency about a year ago.
Earlier, Getting There reported on Ada Orie's delight to find Wells taking a ride on her sometimes-troubled Route 120 bus. Now we hear from Hazel McWeeney of Owings Mills, who also has good things to say about the MTA. Here's how McWeeney puts it:
I ride the subway daily from Owings Mills to Hopkins I want to tell you that in the past nine months there has been a huge improvement in service and communications. I think (Wells) has accomplished what I believed to be the impossible.
In full disclosure, I sent him an email last week to let him know that I think he is doing a great job. I suggestd to him that I will write a letter to Gov. O'Malley on his behalf. I figured that I would give you a shot too. I am always willing to criticize politicans and appointed personel but I also feel that when they do a good job, they should get credit, especially in this very important area of public transportation.
So here I am.
Thank you for your time,
OK, I don't want to make too much of this. But there's a certain man-bites-dog thing about people complimenting the MTA. Are other MTA customers noticing a change that deserves stepped-up coverage? Or is the same old MTA just having a better week than usual?