Riders rate 4 bus routes particularly low
The Central Maryland Transportation Alliance, which is surveying Maryland Transit Administration customers on the quality of service they receive, said it has identified four bus routes with a higher level of complaints than others.
With 1,450 responses to the Rate Yor Ride survey tabulated, the association said Routes 5, 15, 19 and 77 stand out with a high volume of negative comments. The association said lateness was the primary complaint, along with missed stops and buses too crowded too pick up passengers waiting at stops.
The alliance said it met with the MTA to discuss the preliminary findings. It said the survey so far shows the highest level of satisfaction on Routes 1, 46, 22 and 91.