Penn Line service restored
Service on the Penn Line was restored about 10:15 a.m. after a crash and derailment this morning at Union Station, according to MTA spokesman David Clark. Delays are expected to continue.
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Not so fast.
"Restored" to and from New Carrollton, perhaps, but not Union Station.
According to e-mails from the MTA, MARC Train # 416 departed from Union Station 18 minutes later than its normal 10:30am departure time.
But Train # 418, which usually departs Union Station at 11:15am, will originate at New Carrollton Station. I am left to assume that its departure time from there will be as scheduled at 11:26am. However, The e-mail announcing this was sent at 10:39am! Good luck getting from Union Station to New Carrollton via Metro in 47 minutes during non-peak hours.
The same thing happened for the next northbound train. MTA announced that MARC # 520 will originate at New Carrollton Station and depart from there at 12:31pm. The e-mail announcing this was sent at 11:45am, so once again the window of time was pretty narrow for this Metro ride.
Ditto for the next northbound train, but only worse. MTA announced that MARC # 422 will originate at New Carrollton Station (its usually scheduled departure time of 1:31pm is not mentioned in the e-mail). This time the e-mail announcing this was sent at 1:21pm, giving passengers a cozy 10 minutes to get from Union Station to New Carrollton!
The MTA then announced that MARC # 424 will originate at Union Station and was expected to depart at its usually scheduled time of 2:15pm. The e-mail announcing this was sent at 1:45pm.
This just in (at 2:21pm): Train 424 will delayed 15-20 minutes from departing Union Station due to train congestion.
Accidents happen and I don't expect perfection, but I think I should be informed about any news ASAP, not when it's too little too late to act on.
I recall that a couple of weeks an evening train I had hoped to take was canceled, with no advanced warning given. No e-mails sent, info on MarcTracker, etc. So I had to wait for nearly an hour to catch the next train home. Supposedly, the van that was supposed to transport the crew from the railyard to Camden Station failed to show up, but MTA couldn't bother to mention this to us passengers ahead of time so that we could adjust our schedules accordingly.
There have been many other recent examples when late announcements or no announcements at all were made to alert passengers of service disruptions.
I'm not asking for anything other than TIMELY announcements.
Posted by: MARC CRAM | November 5, 2010 2:37 PM