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October 14, 2010

Storm knocks out parking payment machines

This from the MTA  MARC website:

Attention BWI Commuters:   A storm knocked out the communication on all the cash payment machines at the BWI Parking garage. Signs have been placed on the machines  informing customers that they can pay at the machines with credit cards or at the exit with cash. The machines are expected to be out for about a month.

A month? That must have been one heck of a storm.

 

Posted by Michael Dresser at 6:02 PM | | Comments (4)
Categories: Amtrak/intercity railroads, MARC train
        

Comments

They said the same thing a few weeks ago after the tropical storm remnants blew through. It's going to be *another* month?

Wow, how ironic: I have been cursing the parking payment equipment at the BWI Rail Station for years for being so cranky and out of date. The same "Federal APD" brand equipment at the station is also used at the BWI garages...the MTA and MAA must have gotten a bargain basement low bid special on this junk:


  • All other modern parking systems let you pay with plastic by inserting your card upon entry and, provided you use the same card upon exit, you're automatically charged. No waiting in endless lines at the vending machines when you're trying to get home, no pesky paper ticket to keep track of, "greener" due to the lack of paper tickets, etc.

  • The machines have a "receipt" button that provides no feedback to the user as to whether it was pressed. Don't press it fast enough or exactly at the right moment, and you don't get a receipt. Cripes, I'm an engineer, and I'm unable to get a receipt 25% of the time. Try explaining that to your accounting department.

  • The machines are so user unfriendly that paper instructions are taped here, there, and everywhere on the face of the machines. It looks absolutely ridiculous. Steve Jobs would have a coronary if he saw them. All modern systems I've encountered have full-color LCDs, sometimes even with touch screens.


I would suggest that Getting There go see some of these problems for himself, and follow up with the MTA as to whether this system is scheduled to be rebid with something better than 1980s technology with more payment options, such as EZ-Pass, mobile phone, CharmCard/SmarTrip, etc.


COMMENT: Been there, used the machines (at least when I could find one working). They're obsolete, no doubt.

I'd like to know who the traffic engineer who posted above is, and why they only reported half the story?

I've always paid by credit but it sucks for people paying cash that they can only do that at the exit. How much time did it take them to fix that?

J

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About Michael Dresser
Michael Dresser has been an editor, reporter and columnist with The Sun longer than Baltimore's had a subway. He's covered retailing, telecommunications, state politics and wine. Since 2004, he's been The Sun's transportation writer. He lives in Ellicott City with his wife and travel companion, Cindy.

His Getting There column appears on Mondays. Mike's blog will be a forum for all who are interested in highways, transit and other transportation issues affecting Baltimore, Maryland and the region.
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