Would someone at MTA please call this rider?
Ada Orie, of Towson, who I've blogged about before, is still having trouble with the Route 120 bus. It sounds to m,e as if the MTA needs to have a supervisor out at White Marsh in the mornings until the route gets straightened out.
And would someone these please give her a call or otherwise contact her?
This is my fourth complaint about the 120 Express bus. I have not received a response. When I wrote the Baltimore Sun, the MTA spokesman said I would get a response but I have not gotten one yet. I would like to hear from someone one soon.
Today July 20th, I was at the White Marsh Park and Ride. I parked my car and noticed there was no bus (and) a line of riders waiting in the hot sun. I called the MTA at 8:10 and my call was answered my Roberta Crockett who was very nice and patient with me. She did her best to track down my bus which never showed up. I am now on a crowded 8:30 bus and risk the chance of being late to my job. My job does not tolerate lateness and I have exceptional attendance.
This bus not showing up is unacceptable. I hope the MTA realizes that it is not customer service to have a bus not to show up when people are waiting to go to work. We have all paid $80 a month for this now very poor service. I would like to be contacted. This is my fourth attempt to ask for a solution to this. I am in the process of driving to my job. Thank you for your time.