MTA insists it made P.A. announcements
The Maryland Transit Administration is insisting it used its public announcement systems at most of its light rail stations to let riders know of serious disruptions along the line Saturday while Artscape and other well-attended events were taking place downtown.
Terry Owens, an MTA spokesman, said the MTA has a P.S. system that covers 25 of its 33 light rail stations, including North Linthicum. He said the system was used to spread the word of the serious disruptions Saturday, which he said were caused by an unverified report of a body on the tracks, followed by a train's collision with a tree branch that became wedged in the undercarriage.
Owens' account appear to contradict those of a rider who reported waiting at the North Linthicum for more than an hour Saturday evening without seeing a northbound train. Other riders reported long waits at Linthicum, Mount Washington and Woodberry without hearing from the MTA. Getting There is checking with these riders to see whether they heard anything from the P.A. systems.
The MTA spokesman continues to insist that the MTA did a commendable job Saturday in coping with multiple disruptions and getting the word out to riders. "We did an awful lot right on Saturday,"" he said.
In the end it doesn't matter how I see it or Owens sees it. It's how the customers see it. And the feedback I've received has not been positiive.
Owens said the MTA is planning to upgrade its P.A. system and to extend it to all of its light rail stations. He said the contract is in the bidding process. That would be a big improvement to the system -- if it's used.
Meanwhile, if you were at a light rail station Saturday and did hear a P.A. announcement about the troubles, please drop us an email.