I, too, am a user of MTA mobility. I use the service to get to and from my home in Severna Park and my job in Baltimore.
I had immense problems at first, but now that I am a subscription rider, I think things are ok. I can count on at least one trip per week to flub up.
They might arrive to me late(lately with the heat, I can't wait outside) or they have the driver pick up another rider who is no where near my route.

Hello - It was helpful to read the above pieces about other riders who still have the same sort of difficulties with MTA that were being had before the lawsuit and its "terrific" outcome. I can vouch for the fact that drivers often will identify a rider as a "no show" when in fact they have not even arrived at the rider's residence. Other drivers will drive away when they see an individual has a service dog, despite the fact that "S/A" (service animal) is on their print-out. Also, the customer service on the phones is atrocious; operators will put you on perpetual hold; you might be "transferred" to a supervisor who will "review the tape" (that is, try to prove to you that you called in to cancel a ride) but the supervisor never picks-up the phone. Does anyone blog their experiences? I'm glad to know that the Michael Dressers of the world are out there exposing truths about taxpayer supported services. Thank you, Mr. Dresser. -Jayne Kozal (sister of a MTA Mobility passenger)

I don't understand why mobility drivers aren't able to take a participant through a drive-thru wagreens to pick up meds that are needed by the mobility participant, after all this is why individuals are in need of transportation to get to & from these important places this just dosn't make sense to me. Among other rules & regulations that are carried out by the mobility services..such as the number of bags allowed to be transported with a participant, as i've been informed a participant is allowed 2 bags only to be transported from his destination this seems very ridiculous! There are definetly some changes that need to be made.

I'm upset just with the process of trying to get APPROVED for Mobility in the first place. My elderly mother can barely walk, but she's expected to go all the way out to Reisterstown Road from Patterson Park just to be seen? What's the point of having the service in the first place if she can't even get to the place she needs to be for the interview?

Can't there be more locations for this than just one? At least St. Paul Street was SOMEWHAT convenient.

This complaint is regarding accessibility to Mobility. I was told that I live outside the service area. I am a heart patient; therefore, I must get to my doctors' appointments. I moved to Baltimore County (Owings Mills, MD) in July 2011 to live with my brother, and was told that Mobility comes to his house. Imagine my chagrin when I called to reserve my rides for doctors’ appointments and was told that I live outside the service area.
I applied and was approved for County Ride and Taxi2 service in Baltimore County. However, limitations exists with these two services, for example, I can only purchase a total of 10 books of vouchers. I have purchased 8 thus far and can only purchase 2 more. When those vouchers are gone, I am at the mercy of paying regular fare for taxi service to the Giants Food Store for pick-ups and drop-offs, which is less than 5 minutes from my place of residency. With County Ride, I have to reserve rides two weeks in advance and it costs $12.00 for a round trip ride to Good Samaritan!
I have Taxi Access II, but I cannot use this service because of where I live (so close but yet so far away). I am less than 1/4 mile outside the service area. I need Mobility to place my address in its service area. Taking cabs to Giants is costing me a small fortune. The cab ride costs $5.00-$7.00 for a short ride.
I sincerely request that MTA Mobility reconsiders my address for pick-ups and drop-offs. I receive disability payments from Social Security and a small pension. I cannot afford not to have MTA Mobility service come to my place of residence.