MARC riders: Is a canceled train 'minor?'
One of the most persistent irritants in the relationship between the MTA and its riders is its insistence on classifying even very inconvenient disruptions of its service as "minor" on its web site. But the agency seems to be in love with the practice of downplaying its customers' inconvenience.
Let's at least agree to this protocol for the MARC system: If a train has to be canceled, that automatically lifts the disruptions of of the "minor" category. The MTA doesn't even have to use the word "major" -- which it doesn't like to do short of an apocalyptic breakdown. Just call them disruptions.
Or are there any MARC riders out there who think it's a minor matter when their train is canceled and they have to squeeze onto the next one out of the station?