Light rail riders: Satisfied with MTA answers?
Last Saturday, on the busy day in the middle of Artscape weekend, several light rail riders reported that they stood at various station for periods of 45 minutes to an hour without seeing a train headed downtown and without being informed by the Maryland Transit Administration of problems on the line.
To which Maryland Transit Administration spokesman Terry Owens insisted the agency did use its P.A. system, such as it is, to inform light rail riders of those problems. Today, after receiving requests for details of how the MTA attempted to communicate Saturday, Owens sent this statement:
As for last Saturday, I can tell you that we moved over 14,000 people on light rail and another 8,000 people Sunday. On a daily basis more than 28,000 people use the service. We move 350,000 people every weekday on all our modes. We’re one of the largest transit agencies in the country. Are we perfect? No we are not. Do we strive daily to improve the service? Yes we do. We had some service disruptions Saturday and we responded. How do we plan to do a better job of informing customers when there is a problem on Light Rail? We are investing in a new PA system for Light Rail and our Metro Subway operation. In the meantime we are continuing to make improvements internally that will result in improved service on the street.
Light rail users, are you satisfied with that answer? Or should I keep pressing the MTA for details of what went wrong?