Bus rider weighs in on MTA
This blog gets a lot of email from MARC riders and relatively little from the long-suffering riders of MTA buses. But Ada Orie of Towson wanted to weigh in on the problems of the Route 120 bus. Here's what she had to say:
I would like to first thank you for your honest articles on public transportation. Thank you for not sugar coating anything and being honest. As a commuter is refreshing to read your articles. When I used to ride the light rail, I used to write you every now and again. I have been a daily rider for over a year of the 120 White Marsh Express bus. The concept is a good one. I can park my car and take a bus down 95.
There has been numerous problems with the morning service. Two weeks ago I wrote a complaint about a bus that never showed. The bus broke down and the replacement was on the way. The bus was due in White Marsh at 8:25 and I did not find out this information until 8:45. At 9:00am I got ride with someone downtown. I read about someone's generic response they got from the MTA about the MARC train. At least they got a response.
Today I waited for the 8:30 bus. I called and I was told a bus was pulled off the line. This in turn causes a delay. I was also told a bus was on the way and if it did not come by 8:40, to call back because then it was seriously late. I wrote another letter to the MTA which I am including below for you to read. I hope I get a response. I am on my late bus now as I write you and my driver came at 8:42 and I am already downtown. Have a great day and keep writing the truth.
She added this update today:
I wanted to update you on my bus mess. The 8:10 did not pull off until 8:21. I called and no reason was given for the lateness but the customer service representative was nice. Below is my latest letter to MTA and I have not heard from my previous two letter. I did keep my promise in the letter and wrote our Governor. I asked him or someone in his office to ride my bus and see what I was talking about. Thank you for allowing to vent. I am finally downtown after an unexpected and unexplained delay.