I know MTA is trying to be better about communicating to passengers when there are delays, cancellations, etc, but things really haven't improved since those pronouncements were initially made weeks/months ago. And I realize it takes time to effect system-wide change, but it's been long enough. The e-mail address is just another symptom of a deeper problem.

On Saturday, I took the light rail from Camden Yards north to State Center after the O's game. As we passed through the Howard St/Franklin St intersection, the train slammed on its breaks and sounded its horn. I couldn't see what happened, but pedestrians were looking at the front of the train with interest. We sat there for 10 minutes, no announcement about what had happened (thank goodness we had AC, though so it wasn't a MARC repeat). Finally got moving again to the Lexington Market stop and then proceeded to sit there for 20 minutes as transit police showed up. The driver got off the train to speak with them. Again, never an announcement about what had happened or how long the delay could be. It could have been 2 minutes or 2 hours. No way to know. Eventually I got off and started walking, only to have the train pass me by a few blocks later speeding towards my stop.

Totally unhelpful and sadly not unusual experience. Good luck getting people to take your statements about wanting to be more communicative seriously, MTA. MARC is the most pronounced problem in the system, but it's hardly the only one.

Thank you for alerting us to a problem with the MTA Public Hearing comment email address. In posting information on the MTA website regarding our public hearing process, the old email address from 2008 was inadvertently posted. The current email address to send in comments regarding the Public Hearing proposals is MTAHearingRecord@mta.maryland.gov. As Director of the MTA Office of Customer Information, I encourage our customers to send in comments until July 23, 2010, 5:00 pm.

Dear MTA,

You forgot to finish your statement...you forgot the part about reminding your employees to double-check their work and send a test email to see if it works and that it was unacceptable that this was not done. And furthermore, when no comments were received someone should have checked the email posted on the site to see why. Simple follow-up wasn't done and that was unacceptable. And you forgot to mention the corrective actions being taken, like maybe having someone other than the one who put up the website post look over it immediately after its posted. Maybe even a few people.
But I see your point MTA, why bother, you've gotten away with horrible customer communications for so long and there is no point changing it now. And hey, the idiot that posted this (me), will be riding tomorrow anyway, as will every other idiot that rides the buses and trains.

First of all let me start off by saying this we have petitions and some of the riders came to the hearing to try and take that #15 Rutherford off the line is not the answer

I will speak personally for myself I work out here and this is my only means to get to work not to mention the fact that I have a Disabily Id for my Asthma and a Bad knee ,with no bench or shelter to sit @ while I wait for the bus ,if it decides to show up since yesterday June 29th,2010 it did not.

I would like for a Supervisor to come out here and walk the walk that we would be subject to walk if they took this bus off the line for me with asthma and a disability pass it would take me 30 min to get up to Lord Baltimore dr and that is not exceptable.We have submitted petions to Elijah Cummings and will be contacting a Television station to Record us because this is rediculous we have people that work for State faciliities and the FBI building that ride this bus and we all will stand together.

Now enough about the hearing I have to put in another complaint just for the stupid bus not showing up I am getting ready to go to the Director of Mta to get some serious results on camera.