MTA email account: Return to sender
If the Maryland Transit Administration is really interested in public comments on its proposed bus route changes, perhaps it should set up an email account that works.
Readers have pointed out -- correctly -- that if you send a comment to the MTA's comment forum at MTAPublicHearingFeedback@mta.maryland.gov, all you get out of it is a "message undeliverable" reply.
"This isn't the first time this has happened," one reader wrote. "This ranks with when you call to complain about a bus failing to show... the MTA hot line will put you on hold. You stay on the phone waiting for a representative to answer only to find you've waited long enough that the next bus has arrived."
UPDATE FROM MTA: Thank you for alerting us to a problem with the MTA Public Hearing comment email address. In posting information on the MTA website regarding our public hearing process, the old email address from 2008 was inadvertently posted. The current email address to send in comments regarding the Public Hearing proposals is MTAHearingRecord@mta.maryland.gov. As Director of the MTA Office of Customer Information, I encourage our customers to send in comments until July 23, 2010, 5:00 pm.