MTA, riders sorry to see Daley go
Maryland Transit Administration employees and many of the agency's customers are distraught at the news that Katharine Daley, the MTA's director of service development, will soon leave the agency to take a new job in Tampa.
In just two years at the MTA, the energetic Daley set a new standard for community outreach and won the enthusiastic admiration of some of the most persnickety transit advocates. She became known for her patience and skill in working with diverse populations and for making changes to bus routes that riders actually liked.
(Ed Cohen, the former president of the Transit Riders Action Council, called me with this news. I wasn't in a position to take down quotes, but suffice it to say that Cohen thinks she's the best thing to happen to the MTA in years.)
Unfortunately for the MTA, news of her abilities spread beyond Baltimore and she was offered the the position of chief of service planning at Hillsborough Area Regional Transit in Tampa. Daley is expected to leave the MTA to take that position by the end of next month.
MTA Deputy Director Henry Kay praised her performance.
"Katharine Daley brought a fresh perspective, knowledge of industry best practices and a passion for listening to the needs of MTA riders and employees alike," Kay said. "Plus, she became a connoisseur of Baltimore night life faster than anyone I've ever met. She is leaving the MTA system better than she found it and we wish her well."