Unsolicited advice for the MTA
Here's a little unsolicited advice for the Maryland Transit Administration: Ban the word "minor" from your web site and communications with customers.
No "minor" delays. No "minor" disruptions. No "minor" trouble. To the customers affected by delays, disruptions and other troubles, noting is more infuriating than to hear their problems dismissed as minor.
The word also often turns out to be wrong, as it did on the MARC Penn Line Wednesday morning. It was bad enough that one of the trains took 3 1/2 hours to get from Baltimore to Washington. Riders found it especially galling to see that the MTA was characterizing the delays as "minor."
So let the edict go out: The MTA may have delays, disruptions and troubles, but the minors are in Salisbury, Bowie and Frederick.