The public affairs office at the Washington Metropolitan Area Transit Administration appears to have had a systemic breakdown in the wake of Monday's fatal crash.
At 9:30 a.m. WMATA general manager John Catoe told the Washington Post the death toll in the crash was up to nine. But as of 11:20 a.m., WMATA's web site was still at six and hadn't been updated in hours. Meanwhile, WMATA's use of Twitter has been staggeringly ineffective and not up with the news.
Meanwhile, its press releases are giving the media more spin than background on Metro's safety history. I can understand that folks there are exhausted, but the media affairs shop is not exactly stepping up in a time of crisis.