Verizon Internet outage actually affected 22,000 customers in Maryland, PLUS 22,000 Baltimore city employees
Verizon today revised upward the number affected by an Internet outage early this week to 22,000 customers, including residential, commercial and government, according to a company spokeswoman.
Yesterday, Verizon gave me an initial report that around 5,000 customers had been affected from Sunday to Monday, from the Baltimore metro area to parts of Montgomery County. The cause: a faulty router.
I had wondered aloud on Twitter if that 5,000 number sounded right. Not to toot my horn here, but if not for my questioning, the public would not have a sense of the scope of Verizon's Internet outage. It should not have to be this way.
Should Internet outage reporting by Internet providers in Maryland be more transparent? Should Internet providers give customers -- and the media -- the scope of an outage, so consumers, business and government clients can be informed? So much of our economy and daily living now runs directly through the Internet.
This morning, Sandra Arnette, a Verizon spokeswoman, emailed me the revised number when I asked about outages for Baltimore City employees. Rico Singleton, Baltimore Chief Information Officer, said in a Facebook comment at the Baltimore Tech Page that 22,000 Baltimore city government customers were affected, and the city had to work with Verizon to design workarounds for the network. Those city customers were city employees.
Slightly confusing: Arnette told me that 22,000 was the total outage number for the region, not just for one city agency. But Singleton told me in a follow-up exchange, that, yes indeed, 22,000 city employees' email accounts were affected by the Verizon Internet outage.
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