baltimoresun.com

« TEDCO broadcasts 100th project award today via UStream | Main | Beatles come to iTunes »

November 16, 2010

Diamond Fans unite on Facebook -- thanks to a Baltimore jeweler

diamondfanslogo.jpg One of the most popular destinations on Facebook with ties to Baltimore isn't connected to a sports team or a national brand, but to a downtown jewelry shop.

Ron Samuelson, of Samuelson's Diamonds on West Baltimore Street, operates the “Diamond Fans” page on Facebook, which recently surpassed more than 500,000 fans and is now the largest jewelry page on the social media site.

By comparison, Zales Jewelers, a national chain, has 27,000 Facebook fans, while Kay Jewelers has fewer than 600 fans. Another local company, Baltimore-based Under Armour Inc., has 390,000 Facebook fans, while the Baltimore Ravens football team has 252,000 fans.

The most popular page is Texas Hold ’Em Poker, with 27 million fans of the Facebook game.

 “It’s just so incredible,” Samuelson said. “Here we are sitting on Baltimore Street and we have the largest jewelry page on Facebook.”

AllFacebook, a website that tracks Facebook news, recently ranked the “Diamond Fans” page as the 63rd most popular page in the fashion category of Facebook, beating out Hugo Boss, Levi’s and Versace.

Thousands of small and large businesses, pro athletes, celebrities and nonprofits maintain fan pages on Facebook. Facebook users become “fans” of the pages to keep up with news, events and promotions that are offered through the pages. Increasingly, having a Facebook fan page is an integral part of a company’s marketing strategy.

Samuelson claimed the “Diamond Fans” page about 2 1/2 years ago, and he has been diligently updating it with photos and links to news, facts and trends in the world of diamonds. He does occasional promotions through the page for products for sale at his Baltimore store — but pushing advertising about his business isn’t the main purpose of the page, he said.

Instead, Samuelson is using the page to build a worldwide community of fans of diamonds, who incidentally might choose to buy jewelry from his store. He regularly polls the fans of the page to gauge changing tastes and trends in jewelry. For instance, do they prefer yellow or white gold, or platinum settings?

His Facebook fans can tell him which kinds of products to focus more on selling in his bricks-and-mortar store, he said. Online revenue from leads generated from the Facebook page is still small, he said.

“This page, much like social media, is not about pushing deals in people's faces,” Samuelson said. “Much like any other medium, it’s all about establishing trust and communicating with people, and then the business comes.”

Samuelson’s grandfather opened the shop in 1922, and the grandson has taken the family business into the age of social media. An early adopter when it comes to Facebook and Twitter, Samuelson has used the services to build the brand reputation of his jewelry business. Thousands of followers of the Diamond Fans page live abroad, he said.

Samuelson also has a Facebook page and a website for his own business, under the name Baltimore Diamonds. But when you search for just diamonds on Facebook, Samuelson’s “Diamond Fans” page is typically the first one that shows up.

Samuelson’s strategy “looks brilliant, to use a term for diamonds,” said Jeff Davis, partner with Sawmill Marketing Public Relations, a Baltimore firm with an expertise in social media.

Davis said that Samuelson was smart in claiming the generic name “diamonds” on Facebook, because that term would be searched more than his business’ name.

Looking at the degree and quality of interaction on the Diamond Fans page, Davis said it appears that Samuelson is having great success with his followers.

“That’s an incredible number of people ‘liking’ the fan page,” Davis said. “So obviously they've seen value in the content.”

(Below, the Samuelson's Diamonds store in downtown Baltimore.)

samuelson-store.jpg


This is an archived version of the technology blog. For updated coverage, see the current baltTech location: baltimoresun.com/balttech
Posted by Gus Sentementes at 10:06 AM | | Comments (5)
Categories: *NEWS*, Entrepreneurs & Risk Takers, Social Media
        

Comments

Yeah, but how many are fans of the store and not the product?

It is a big number and a nice local story but at the end of the day what does it mean? A bunch of people on Facebook clicked a button that said they like diamonds...

@jon - i bought a bunch of bananas yesterday at the grocery store. there were 5 or 6 bananas in the bunch. so, sounds to me more like a hundred thousand bunches of people clicked a button. anyway, isn't that the point of the entire social graph? to engage people and tap into their interests? no matter how simple or frivolous. "likes" are pretty meaningless by themselves. attached to a brand they are stronger. why can't that be done next?

This is a great case study of how social media SHOULD be used by businesses. Unfortunately it is all too often used to simply push out a marketing message. I don't think many businesses understand that the true power behind Social Media is the fact that it is a form of two-way communication. Radio, TV, and Print should be used to push a marketing message. The Internet and Social media should be used to better understand your customers, what they like, what they don't like, and interact with them.

Great job by Ron Samuelson of understanding that - there are a lot of high-priced marketing execs at LARGE firms that still don't grasp this concept.

Nice article Gus.

Seriously?I pay attention to EVERY like button I click!My fiancée bought my engagement ring there about a year ago and it is AMAZING! Maybe before you criticize something you should check out the store along with the service before posting something you obviously know nothing about..

Hi Gus .GREAT article.Im a Diamond dealer and just discovered this.I had one of the most respected Diamond Masters "HenryGrosbaard" who invented the Radiant cut Diamond tell me that Diamond is Diamond and Paper is paper.Blue nile and others trying to sell online are selling paper re Diamond Cerifications.To bad those of us who understand this including Samuels dont get the customers like those particularly Blue Nile do with there Google budgets

Post a comment

All comments must be approved by the blog author. Please do not resubmit comments if they do not immediately appear. You are not required to use your full name when posting, but you should use a real e-mail address. Comments may be republished in print, but we will not publish your e-mail address. Our full Terms of Service are available here.

Verification (needed to reduce spam):

About Gus G. Sentementes
Gus G. Sentementes (@gussent on Twitter) has been writing for The Baltimore Sun since 2000. He's covered real estate, business, prisons, and suburban and Baltimore City crime and cops. He was one of the first reporters at The Sun to use multimedia tools and Web applications -- a video camera, an iPhone -- to cover breaking news. He hopes to cover Maryland geeks and the gadgets and Web sites they build, and learn -- and share -- something new every day.

Gus has a wife, a young daughter and two feuding cats. They live in Northeast Baltimore.
This is an archived version of the technology blog. For updated coverage, see the current baltTech location: baltimoresun.com/balttech
-- ADVERTISEMENT --

Most Recent Comments
Baltimore Sun coverage
Sign up for FREE business alerts
Get free Sun alerts sent to your mobile phone.*
Get free Baltimore Sun mobile alerts
Sign up for Business text alerts

Returning user? Update preferences.
Sign up for more Sun text alerts
*Standard message and data rates apply. Click here for Frequently Asked Questions.
Charm City Current
Stay connected