Its driving me insane! lol

Happened last month too..about to walk into the branch and complain. If they can't work this transition out in a maintenance window meaning 11 PM to 6 am...as most companies with servers that impact customers directly...they might need to rethink some things.

Twice in the last month..and on a Friday is really a shame.

Third time..pulling accounts and going elsewhere. #wachovia twitter should be updated to reflect such outages. And lets face it..this is an OUTAGE.

Error message from WACHOVIA directly after login:

"Error

We've updated our site since your last visit.

The item you have requested has caused an error. Please go to Online Services Home to locate the service of your choice, or log out"

Unbelievable! Can't access my account on line........should I use the old fashioned way and CALL my representative? It will probably be an automated voice advising me of the same thing!

Ditto:

Error message from WACHOVIA directly after login:

"Error

We've updated our site since your last visit.

The item you have requested has caused an error. Please go to Online Services Home to locate the service of your choice, or log out"

Guys,

They've been sending out e-mails, letters and 'bank alert' messages since February saying April 9th through the 12th would have intermittent online access as they transition to Wells Fargo.

You really should start opening your mail from Wachovia.

I'm getting an error message, too. However, Wachovia has told its online-banking customers for weeks that change is coming - with conversion from Wachovia VISA cards to Wells Fargo VISA cards occurring today through the 12th, during which time Wachovia VISA account info will be unavailable.

Maybe that conversion is making the entire online-banking service unavailable for a period.

Example, here's one of five e-mails I received from Wachovia on March 10 (!!):

Keep using your credit card as usual, but remember your online banking and mobile banking account activity won't be available while we move your account, beginning April 9, 2010 through April 11, 2010. If you need your account information during this time, please call us at 1-866-201-5702, 24 hours a day, seven days a week.

You indicated credit card problems may occur. No one indicated we would not have access to our money on line for a week????

I just talked to a Wachovia representative by phone. She said their site was down and they are working on it . No estimate as to when we will be able to log in to our accounts.

I get the same "error" message.. I never rec'd info stating online accounts would not be avail. However, this is not teh first time I rec'd this "error" message. The first time was in December 09, the second in January 10. I emailed teh bank only to recieve a generic reply and could not get a rep on teh phone just automated info which is not up to date. I opened this account in 1997 when it was Southtrust.. since the Wachovia take over I have had little problems. Not sure why so many issues with the Wells Fargo merger. Hope this is not a sign of things to come. : (

I love being constantly being abused by the banks

wow all those people in Haiti/Chile/Kyrgyzstan will be relieved to know that we, too, are now suffering equally with this online banking calamity. please, a bit of perspective.

I read all mail and alerts from Wachovia. I have received NOTHING about any transition or not having online services up or not having access to money. Am I the only one that didn't get any messages from Wachovia?

"I'm getting an error message, too. However, Wachovia has told its online-banking customers for weeks that change is coming - with conversion from Wachovia VISA cards to Wells Fargo VISA cards occurring today through the 12th, during which time Wachovia VISA account info will be unavailable.

Maybe that conversion is making the entire online-banking service unavailable for a period"

---------------

I haven't gotten any of those messages..Funny thing is I have a car loan through the converted wachovia-wells acquisition..and funny thing..that conversion and login to Wells Fargo Dealer services went VERY smoothly.

I have no problem paying them through those converted accounts and online..

Regarding my business wachovia account-I got no such notice. What about the issues during the first week of March?

Why not put the conversion related issues DIRECTLY ON THE FRONT PAGE. Why is the Wachovia Twitter folks (as of an hour ago) tweeting about unrelated issues.

I sure hope they're honoring my checks and online payments. I,like others,received no notice...and I open ALL my mail! This is less than responsible of Wells-Fargo!

Here is the response email I just rec'd. Surprisingly fast. Perhaps the number the info may help.....
Welcome to Wachovia! My name is Candra S and I am happy to assist you.

I have received your e-mail regarding the inaccessibility of Online
Banking. I apologize for any inconvenience. We currently have a team
of experts working to resolve the system issue as quickly as possible
to restore the excellent level of service you expect from Wachovia.

At this time, I am unable to provide you with an estimated time when
this issue will be resolved. Please call us for assistance with account
information, or transactions, at the number provided below.

Thank you for banking with Wachovia. My goal today was to provide you a
complete and helpful answer. If anyone from the Online Services Team
can help you further, please reply to this message.

Sincerely,

Candra S
Online Services Team
Online Customer Service: 1-800-950-2296

have been unable to connect since 8 AM; just got into my account - 1:19 PM Eastern

I got no email from Wachovia and called the local branch and the person there was clueless... hell of a way to run a business.

You get what you pay for.

American IT Professionals would plan on a massive change like this for a Saturday night.

Either they've gone with cheap college kids or cheaper kids in India, but either way this is intolerable behavior in today's online world.

Signed - a veteran of far more massive switchovers.

What? They sent a message? Something other than the 9 million Wells Fargo envelopes in the mail and bold type about credit cards all over the screen? An e-mail would have been helpful.

Absurd. The bank’s merger should not affect us, the customers. When banks are consistently behind the financial “8” Ball, they have an even more obligation to not inconvenience their loyal patrons with issues such as online banks.
One of the previous comments passed the buck on to us that we are responsible for our own frustration because missed an email stating the site would be down for 4 days is prosperous.
These programmer issues, merger issues, and obvious managerial problems should unequivocally never have projected on their patrons, patrons that can very easily walk across the proverbial street and join in a more “substantial” banking system.

Responding to Missy's comment, I've received notices via splash screens, every time I've logged-into to Wachovia Online Banking in the last couple of weeks. The splash screens have had links to pages with additional info.

They've also sent me emails about it (maybe Missy and others need to change their Wachovia email preferences?)

Is the world ending? I can't get my money.
Nooooooooo! I'm jumping out the window.................just kiddin, relax people.

grrrr..was drvn me crazy!

If this was a known transition...why do my local branch, customer service and Wachovia customer's know about it? Obviously, there was a major breakdown in communication and is totally unacceptable...

I just think that it is kinda cool that I just tried logging into Wachovia, got the login error message, searched Wachovia in Google thinking they might of updated their login page or something, and this was already the second link that came up.
Thanks for filling me in Bmore Sun!

Yer welcome, sir!

I just had a debit charge declined even though I have plenty of $$. Grrrrr.

ERRORWe are temporarily experiencing a problem retrieving the information that you have requested.

You may have received this page as a security precaution. Please remember to logout at the end of each online session, and please click here to login.

If the problem persists, please call 877-879-2495, Monday-Friday, 8:00 a.m. - 8:00 p.m., ET. We apologize for any inconvenience you may experience and appreciate your patience while we work to resolve this situation.

This is what happens when you contract your labor and back office support and operations overseas. would be nice to be able to check our accounts...sometime TODAY!

Thanks for the info! It was really helpful because I couldn't understand, after 4 logins, why the error message kept coming up.

I just tried it and it's back up!
=]

I still can't log in. :(

Wachovia is typified by their corporate arrogance.

I received a very condescending letter from Lisa First, Office of President because I complained about the format of their VISA opening page.

Funny they show all sorts of ancillary data, minimum payment, last payment, etc etc.

Since I pay the total due monthly I want the total due right next to the date that payment is due and not buried pages deep.

Seems like the amount due is purposely obfuscated so they can collect late fees.

They said it would be back up in an hour. That was six hours ago :-(

Thanks for the info Baltimore Sun. This is the only site that I have found that has given me some information that the Wachovia problem is not my fault.

I get the same login error that is shown in previous posts. I received no email or other notification from Wachovia that there would be a planned outage. Calling Wachovia was a waste of time and patience.

They should have an alert on their login page. I have not yet been able to login successfully. Located in Georgia.

The Wachovia site is the best of all the banks I have. Why are you making such a big deal about a ONE time disruption that has already been corrected. Jeeze. Get a live!

I do not recall any notfications of outages due to systems consolidations. I originally thought I had a problem with my Quicken application interface to Wachovia. After a great deal of my time and that of a Quicken Help Desk rep., I now find out it is a problem at Wachovia. BTW: I am a retired banker with many years of experience with mergers and systems consolidations. The single most important item in any systems conversion? TEST-TEST-TEST! And, just in case a conversion does fail, have a rollback plan to get back to the original state while the failure is being resolved.

My wife used to work for Wachovia in the business technology side. It's about time that things fell apart publicly. Wachovia (really First Union) is about as organized and effective an organization as the Keystone Cops. They're really good at hiding problems from the public (share holders.) I'm sure they really don't have a clue about what has happened.

Site works just fine for me.

I am unable to og in Error message pops up.I need to pay bills.Please let me know how to avoid all this

I see a few people saying the site is working again but when I try to login I now get this message

"We are unable to access your account information at this time. We apologize for any inconvenience. Please try again later or call (800) 950-2296, 24 hours a day, seven days a week for further assistance."

It's still not fixed!!!!!!!!!!!!!!!!!!

Able to access my accounts on line. However, cannot download activity into quicken. Told by Wachovia that my accounts are being transferred to Wells Fargo and to call them. Called ... told by Wells Fargo that my accounts will not be available to transfer activity to Quicken until Monday. No notification of this previous to my spending about an hour of my time on phone with Wachovia and Wells Fargo.