Wachovia online banking restored after being down for hours today
Update, 5:30 p.m.: After a long day for Wachovia customers, I got official word from the company late this afternoon that the online banking service is (should be) fully operational for everyone. If you want to learn how this news story unfolded today, just read on below.
11:24 am: Reports have surfaced on Twitter that people are having trouble logging in to their online banking accounts at Wachovia.
I shot off an email to the bank's communications department for comment and clarification.
Waiting to see what the word is I got word back -- see the latest update below. A spokeswoman confirmed the systems problem to me, but also said they haven't posted a notice to customers on their Website because the situation is "fluid."
In the meantime, any Wachovia customers out there willing to send me a screenshot of what you're seeing when you try to log in?
UPDATE, 12:48 p.m.:I'm starting to get screen shots from BaltTech readers. Here's what it looks like for many Wachovia customers right now.
UPDATE, 12:53: Check the comments. A reader says this outage is part of a planned transition that Wachovia previously announced to customers. Check your email inboxes, folks!
UPDATE, 1:45: Aimee Worsley, a Wachovia spokeswoman, just left me a voicemail saying that the outage was due to a "systems problem", and was NOT a planned outage. Sit tight, folks. In italics below is her emailed response to me:
Wachovia Online Banking was impacted by a systems issue. We apologize to any customers who are experiencing an intermittent disruption in service while conducting their financial activities through Wachovia Online banking, mobile banking, and Wells Fargo Advisors Online (formally Wachovia Securities) for brokerage services. Customers can continue to conduct their financial activities through our phone centers, ATMs, or stores and brokerage clients can also conduct their financial activities through their financial advisor. We are working to correct the situation.
We know that customers hold us to a high standard of trust and reliability and we want to assure them that all data about their accounts remain safe and secure. We appreciate customers' patience and sincerely apologize for any inconvenience this may cause. We are working to resolve the situation as quickly as possible.
(I saw some posts on your blog where customers are attributing this to the conversion of credit card accounts from Wachovia to Wells Fargo--this service disruption is unrelated to that conversion or any other merger-related activity.)
UPDATE, 4:22pm: Some Wachovia customers are telling me via Twitter that they're able to log in to the site, but it's slow.
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