Xohm in Baltimore: Is this thing still on?
Interesting post from Robert Wray over at MP3car.com, pretty much saying that Xohm has shut down its WiMax broadband internet service in Baltimore to prepare for the relaunch of the service as Clear (a new company.)
Have people been disconnected from their Xohm service? Let me know what your experience has been like lately. I'm trying to reach some Sprint officials to get some clarity.
Update 1: A clarification Wray emailed me to say that Xohm is still up for current customers, but not ones who may have been intermittent users of the service. Also, Tweeter @tothepeople tells me his Xohm service still works.












Comments
XOHM is working for me better than ever. Awesome customer service.
I live in Beverlly Hills
Posted by: Patrick D. | October 30, 2009 2:36 PM
I signed up for XOHM in August and it was great in the beginning. Jump to November, and I've been buffering an 8 minute youtube vid of top chef for about 25 minutes now, so you can see how far XOHM has come. It seems like with the switch over to Clearwire soon, XOHM just doesn't care anymore.
Posted by: Ashwan | November 1, 2009 8:17 PM
Oh, and I just did a speed test with toast.net and managed a 70kb throughput. XOHM really is delivering a fantastic 56k service.
Posted by: Ashwan | November 1, 2009 8:20 PM
I live in Parkville and I've been having no problems at all. (Using it right now, in fact.) I've also had occasion to use it in other spots around town without any issues.
Clear is the name that they've always had for the same service in Portland, OR, which was the other breakout city. If you look at the new Clear coverage map, however, there are several states across the country with service, but Maryland isn't listed as one of them.
Posted by: Claude | November 2, 2009 7:24 AM
A follow-up: I just got off the phone with the Customer Service guy at Xohm and he noted that, while the service will be converting to Clear, it should not have any effect on existing customers. There may or may not be a change to equipment (he wasn't sure about that), but he indicated that it would be an exchange program. This is all supposed to take place over the next 2-3 months. Overall, people who have been using the service should not experience any interruptions.
Ashwan: Speedtest.net yielded just under 5MB/sec download and just shy of 0.5 MB/sec upload, through my wireless router.
Posted by: Claude | November 2, 2009 12:17 PM
I've been using XOHM for the past 11 months in both downtown Baltimore and downtown Washington.
As Ashwan said, in the beginning, (this time last year) the service was fantastic, with over 8MB/s. Now, in Washington, I've completely lost service, and in Baltimore it has slowed down to barely half of its previous speed. When I called, they said they were in the process of switching their networks over, and that we would all receive an email when it was time.... so: do I wait, with little connectivity now, or do I switch to someone more reliable?
Posted by: Joe | November 3, 2009 4:04 PM
I called Xohm from Oct 2 to Oct 9th, received 20 different stories. Called occasionally between the 9th and today. Today I get another story: no changes until december.
So, if you were like me, who has two laptops with Xohm cards and did the $5 per day, your out-of-luck until December.
What makes me extremely upset is this: absolutely no notice, when I called, no offers to help (the person today said they could have done something last month... however at that time I heard that nothing could be done).
I'm probably done. It's pathetic.
Posted by: taf0101 | November 4, 2009 9:56 AM
Well no notice is an understatement!
i was one of the unfortunate people to buy an xohm device the day after the started to transition to clear. I tried to activate my product for over a week before customer service knew what was going on. When I went back to the Kiosk where I purchased it at in mondomin mall it was all abandoned. Long story short I got my money back and am still waiting to hear when you will be able to get this service.
Posted by: L-Boggie | November 8, 2009 10:31 PM
I've been a Xohm subscriber for about a year now (live in the Canton area, Baltimore) and haven't experienced any problems mentioned above. I still average 5-6MB down via speedtest.net. I did, however, receive an email today outlining the switchover to Clear which will be occurring on Dec 2nd. They will be requiring a mandatory modem exchange which is free.
For those having issues, remember that your modem will work best near a window where it can acquire 3 bars of signal strength.
Posted by: Tim | November 10, 2009 2:54 PM
I've had my service for over a year now and as of this past weekend its been fine. Noticed some lagging, but in general its been fine. The question I have is will the price remain the same? I got the 2fer deal where u pay 1 set price for mobile and home modem. And I also would like to know if it will still be unlimited gigs. Alot of mobile services have very limited gig limits and if they add gig limits to clear then I'm going to have to cancel with them. I transfer alot of files 2 and from work and 5-10 gig limits just dont cut it.... I signed up for unlimited so I hope thats what they keep it at...
Posted by: dwayne | November 24, 2009 11:36 AM
Hello everyone I just wanted to let you all know that I work for clear and am currently calling customers that have Xohm to upgrade them. We are having to send new equiptment to get everyone on our network. The clear is the same wimax technology but is a lot better in signal.. So I just wanted to let you all know that it is time to upgrade and you guys will love it!!
Posted by: scott | December 2, 2009 8:50 PM
I've had XOHM since last year around this time. As Clear prepped for the transition of XOHM's customers to its infrastructure it sent out new modems, free of charge and even included return shipping for the old, XOHM, modems. The "change" occurred on Dec. 2 - you unplugged your old modem and plugged in the new one. And since then nothing works like it did BEFORE Clear took it over.
I live in the Waverly area and since Dec. 2 I CAN'T UPLOAD from my fixed home station modem. It's ridiculous. We're going on FIVE DAYS now and every time I call I get BS stories from Clear - in fact you can't actually speak to Clear - their tech line acknowledges "we're having problems with websurfing, email and phone service in your area and we're working on it". Yeah... Um, I know you're having problems.
The "old" XOHM customer service people are still on the line though and at least they answer the phone and have been more helpful... It's been pinned down now to two of the four towers in Baltimore aren't working right (just WHAT did Clear have to f-up these towers for). In particular there is a tower at 25th and Greenmount that's not working correctly (I face south, hence, that's my tower). One solution was to move the modem to a NORTH window. Um, no. I spent all last year maxing my signal reception - key with this service to function well - and I'm not moving back because they won't work on it and repair what they screwed up.
I've giving them a few more days but it's eating at my patience to say the least. Clear already had a history of shitty service it seems - and they're looking to roll right over the great service XOHM had given and move things back to the lowest common denominator it seems. Sigh.
Posted by: Andrew | December 7, 2009 12:51 AM