These two young men meet in my Sunday column. Check it out.

For more on Nicholas Braxton -- if you're a business owner or HRD staffer who can hire him -- here's his resume and contact info:

Nicholas E. Braxton
Dolphin041@verizon.net           

QUALIFICATIONS SUMMARY
Personable, detail-oriented and analytical professional with a track record of success. Proven ability to multi-task diverse jobs to increase performance in sales and customer service. Excellent team-player, highly motivated and eager to conquer new challenges. Experienced in logistics, sales and retail operations. I am a reliable and stable professional with the ability to make judicious and effective decisions while maintaining accountability for all actions. My work experience has introduced me to the complexities of doing business and providing service in a challenging and competitive market.

PROFESSIONAL EXPERIENCE

The Home Delivery Group, LLC – Tyrone, Georgia (corporate office)
Contracted through Lowes Home Improvement
Customer Service & Delivery Assistant, 11/2007-1/2009
Daily assistance to internal/external customers for Lowe's Home Improvement. 
Track and manage delivery tickets to guarantee on-time delivery standards are met
Work with customers, management and sales to determine most effective logistical methods needed to maximize customer satisfaction
Verify the contents of inventory loads against shipping orders
Translate and communicate information with other team members
 Maintain records such as vehicle logs, records of cargo, billing statements etc. in accordance with regulations.
Present bills and receipts, and collect payments for goods delivered or loaded.
 Report delays, accidents, or other traffic and transportation situations to base or other vehicles, using telephones or mobile two-way radios.
Load/unload freight
Use and maintain equipment in commercial vehicles, such as weighing and measuring devices, tools etc. 

Patuxent Publishing Company – Columbia, Maryland
Customer Service Rep & Classified Mascot, events team (PT) 11/2006-12/2007
Promoted Classified brand at community sponsored events (fairs, festivals, community grand openings, trade shows)
Provided wide range of customer service duties (ad sales, department support, data entry) and often served as primary point of contact at industry events and shows
Distributed company media information, promotional items, newspapers
Data entry support for ads on high volume deadline days
Provided great customer service to heighten moral and support while making contact with pubic
Collaborated on marketing strategies to promote new products and support sales efforts at media sponsored events. 
 

CDE Telemarketing-Largo, Maryland
Call Center Representative (PT) 10/2006-12/2007
High volume call center working on the behalf of the Maryland Fraternal Order of Police
Responsible for outbound an inbound calls to/from potential donors in a timely manner
Ability to communicate benefits of donation program
Accurately submit all forms, payments, invoice receipts to management
Provided quality service and customer satisfaction on every call
Reliable evening and weekend hours performed 

Safeway-Upper Marlboro, Maryland
Courtesy Clerk (PT) 7/2005-10/2006
Provide customer service and safe food handling procedures
Worked in several areas of grocery, learning new skills pertinent to each department
Daily tasks; bag orders, assist customers, load bags, assist with product location, retrieve carts, return merchandise to proper shelves/department, sweep/mop floors, clean spills and damaged products. Provide other routine store request by management.

Chicken Out-Bowie, Maryland
Counter Attendant/Customer Service 4/2004-7/2005
Take orders and provide front line customer service to restaurant patrons
Daily clean and prep of restaurant for morning opening or next shift
Often requested by management to be fill-in host. This included assigning guest to tables, managing larger groups of guest, escorting elder patrons and delivering their meals to the table and fielding other customer request.
Evening, weekend and holiday work performed. Worked flexibly with manager on shift coverage to ensure staffing was maximized.

EDUCATION

Tall Oaks High School - Bowie, Maryland 5/2006
Currently attending Prince George’s Community College, seeking Associates Degree in Business Management
References available upon request