Wells Fargo responds
Knowing that it would probably be unlikely that Wells Fargo could comment publicly on the mortgage issues facing the Kropkowski family, I still asked the company for a response early Monday. This came in Monday night, just after my column deadline:
"During a time of financial hardship, various workout options are explored and may be available to customers. If a homeowner can't demonstrate financial ability to afford a loan modification under the investor guidelines, Wells Fargo is unable to extend a loan modification. Due to customer confidentiality and other privacy considerations, Wells Fargo cannot share specific customer loan information beyond what the customer has chosen to make public."
Debora Blume
Communications
Wells Fargo Home Mortgage







Comments
It's nice to know that Wells Fargo really sees the human side of the story. It rarely exists in today's world and the recession is probably going to make it more and more rare.
Posted by: Misha the Veggie Lover | March 31, 2009 9:49 AM
The husband in the article claims that it was just an oversight that the mortgage wasn't paid for 3 months due to the wife's illness. Yet if that was truly the case, the 3 months worth of $2400 payments should have been sitting in their checking account and once the husband caught the error he would have been able to get the mortgage immediately caught up. Yet he only was able to pay $3000.....why???? He never noticed there was thousands of extra dollars in the checking account from the mortgage not being paid??? There is more to this story than is being told.
DR: I don't think the "more" is anything other than Steve Kropkowski assuming his wife had taken care of the mortgage bills, trying to take care of two kids, hold two jobs, while caring for -- or arranging care for -- a terminally ill woman. I went over this with Steve and his only explanation is that, for all the years they were married, he and his wife split the bills and she always paid mortgage and car payments on time. He assumed that was the case until late February. He says they did not receive any late notices from the bank until then. . . . Not sure what difference these details make, anyway. The bottom line is, they fell three months behind in mortgage payments and the bank is pressing foreclosure action and won't, so far, work with them to help the Kropkowskis catch up. They don't have the income they had when they bought the house two years ago, and they had lots of medical charges from experimental drug treatments at Hopkins that were not covered by insurance.
Posted by: steve | March 31, 2009 10:12 AM