A recent survey of crime victims had found that 63 percent of the people who needed help were satisfied with the help they got. But the cops do a poor job of following up later, such as by sending the crime lab or getting detectives involved.

That pretty much follows what I hear across the city -- cops come quickly to 911 calls but people wait forever for investigations to be completed or even started. The Patrol Response Survey interviewed 600 crime victims of robberies and burglaries "due to their encompassing nature of transcending all types of socio-economical neighborhoods and these crimes are often the catalyst for a community's perception of crime."

An overwhelming number of victims, in most cases more than 90 percent, reported that officers listened to what they had to say, showed concern, treated them politely and made an effort to understand what was happening. But more than 60 percent reported they were never told whether anyone had been arrested in their crime, were not told if their personal property was recovered and were unsure if their cases were even still being investigated.

The results are interesting but not unexpected. People often feel their cases have fallen into a black hole and trying to reach someone who knows something can be an exasperating task. Here are the complete results of the survey.