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October 17, 2011

The Baltimore Marathon looks for a runner tracking fix

From the running festival on FB (via Liz Kay):

Baltimore Running Festival

Following up on the runner tracking issues: for the people who did not receive tracking messages but signed up, did any of you do it before 4AM on Saturday, Oct. 15th? Apparently 328 registered after 4AM Saturday and their information never got into our vendor's system.

FYI: we posted the tracking registration closed at 7AM on Saturday. Our vendor was supposed to shut down the website at that point, but did not. What the issue was between 4AM-6:59AM is still being investigated.

(Continues ...)

So I need you guys to verify please...if you did not get messages, but signed up before 7AM Saturday, we need to know so we can try to put this issue to bed. Nearly 12,000 messages were sent out, so it did work to a degree. I know this by no means is a consolation to those who didn't get messages.

We screwed up, we know it. We believe in being transparent and honest with you guys. We are hardest on ourselves and pledge a level of service that you are entitled to for your hard-earned $.

Did you have problems with the runner tracking system? Let them know.


More recent marathon posts:
Posted by Patrick Maynard at 4:24 PM | | Comments (1)
Categories: Baltimore Running Festival, Running, Technology
        

Comments

I registered to follow 3 runners after the 7AM cutoff on Saturday morning and received updates about all of them. I didn't get any updates about the one runner I signed up to follow earlier in the week.

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About Exercists
Andrea Siegel, a reporter at The Baltimore Sun, covers mostly crime and courts in Annapolis and Anne Arundel County, as well as legal issues. She wishes she was more physically fit, and, as she's more fond of chocolate than exercise, fitness is a challenge. Her partner on a one-mile-plus daily walk is the family dog, a mixed breed named Moxie, and she exercises at the gym where the D.C. snipers once worked out.
Jerry Jackson has been a photo editor at The Baltimore Sun for 14 years and an avid cyclist for more than 30 years. Inspired by the movie "Breaking Away," he started racing as a teenager in Mississippi when leather "brain baskets" were still the norm. He regularly commutes to work by bike and still enters several mountain bike races a year for fun.
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Patrick Maynard, who will be writing about running and walking, has been a producer for baltimoresun.com since 2008. In 2009, he tweeted on-course for the Sun from the Baltimore Marathon, finishing in just under 4 hours and almost managing to run the whole time. He sometimes walks to the Sun offices on Calvert Street.
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Leeann Adams, a multimedia editor at The Baltimore Sun, also dabbles in content for the mobile website and iPhone app and covers the Ravens via video. She did a triathlon to celebrate her 40th birthday and continues to swim, bike and run -- none of them quickly, though. Her biggest fitness challenge is to balance working, working out, spending time with her husband and being a mom to a 6-year-old boy.
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Anica Butler, the Sun's crime editor, is a former high school runner and recovering vegetarian who spent more of her early-adult years on a bar stool than working out. She is currently training (though poorly) for a half marathon and is trying to live a generally healthier lifestyle. She also hates the gym.
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