Consumer Reports ranks area hospitals
Consumer Reports is now in the hospital rating business. The site rates more than 3,400 hospitals nationwide based on surveys of some 1 million patients.
The surveys come from the government's Hospital Consumer Assessments of Healthcare Providers and Systems.
The ratings take into account patient satisfaction in a variety of ways such as, communication with doctors, pain control, cleanliness and quietness of rooms, information about discharge and new medicines and whether a patient would recommend the hospital.
Locally, Anne Arundel Medical Center and Johns Hopkins Hospital were ranked highest in Maryland, both with overall scores of 78 out of 100.
Survey respondents' biggest complaints were about discharge planning and communication about their medications.
Consumer Reports partnered with Dartmouth Institute for Health Policy and Clinical Practice to analyze the data. They found that patients who live in regions with more intense care such as longer hospitalizations and more doctor visits, were more likely to rate the care lower, an indication that patients preferred conservative and less expensive care.
For more information: ConsumerReportsHealth.org.
Baltimore Sun photo
Comments
We had a terrible time with the discharge process at JHH two weeks ago, when the U.S. News rankings of hospitals was issued. We waited for four hours - it was terrible. I am a social worker who completed a discharge coordinator internship at St. Joseph Medical Center, so I have first hand professional experience for comparison.
Posted by: NotableM | August 4, 2009 7:13 PM
Hopefully hospitals will use this to improve care. Unfortunately when you're in an ambulance you usually don't get to pick where you want to be taken.
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