On New Year's Eve, Tipsy? Taxi! dropped the ball
From the moment the Tipsy? Taxi! service was announced, readers slammed its past performance.
This year, it didn't do much better.
Yellow Cab, which operates the service, missed about 18 percent of all calls received on New Year's Eve, the company tells Sun blog Getting There.
Dismayed by complaints from residents, the State Highway Administration is now planning on investigating the free cab rides.
In the end, the combination of unreliable phone lines and long waiting times proved to be discouraging to most Baltimore residents. (Ragina Averella, a spokeswoman for Tipsy? Taxi! sponsor AAA Mid-Atlantic, had already told Midnight Sun last week that the expected waiting time for the cabs would be 45 minutes.)
Only 92 rides were provided by the free cab service Friday, according to AAA Mid-Atlantic's preliminary count.
Averella promised to do a better job next time. "We will be looking at how we can possibly improve that service," she told Getting There.
In a separate e-mail to Midnight Sun, she defended this year's numbers, saying it was consistent with other years. In 2007, she wrote, when the service lasted from 8 p.m. to 6 a.m., the service provided 114 rides. And in 2009, it provided nearly 100 rides.