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February 26, 2010

How well did Ticketfly handle the My Morning Jacket Merriweather show?

Tickets for My Morning Jacket's May 1 show at Merriweather Post Pavilion went on sale at 10 a.m. today. This was the first Merriweather show handled by new ticket broker Ticketfly.

So, how did Ticketfly do? Did you have any problems? What did you think of Ticketfly's system? I've heard mixed reports ...

"The My Morning Jacket ticket sale this morning has crushed Ticketfly," reader Zachary Dietrich wrote. "I've been staring at a blank page (loading, loading, loading...) for 20 minutes."

After 30 minutes, Dietrich got all the way to the end, clicked "submit" and got a message which read, "An error occurred."


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Posted by Sam Sessa at 10:52 AM | | Comments (16)
Categories: Local music


I got on to the website at 10, reserved my seats (which were very good) and sat in their "waiting room" for about 8 min. Next came the screen which said, an error occured, you must enable cookies in order to reserve seats! So I had to start over, which at that point the pickings were very slim for seats. A heads up would have been nice. Also, tried to phone in, got the opening prompt, then a busy signal.

I had absolutely no problem. Well designed site with very little clutter. I liked the interface better than the bogged down Ticketmaster site, but they had just as many ridiculous fees. When will someone come up with a business model that benefits the customers?

I had no prob. Got mine and so did a couple of my friends.

no problems at all. two good seats. and only $4 in processing fees.

Got in quick, picked good reserved seats in the middle, then got a message that they had just been taken. Got back in & ended up 30 rows behind the first seats. All-in-all, not bad, and the best part: none of my $ went to ticketmaster.

I got the error messages, but I kept going back and trying, and eventually it worked!

And yes, the same ridiculous fees as Ticketwanker. When the hell will that end?

Snap! Forgot they went on sale this am. Stupid work. Thanks Sam.

I got the error message, too, and the waiting room didn't seem to work. I opened another window and got in, got tix I am happy with. Fees came to $8 per ticket, which is not bad compared to TM. Ticketfly site is very cleanand uncluttered, but it absolutely does need to work a bit better. Can't wait for this show.

F5 F5 F5 F5 F5 F5!

I got 2, but only after about 10 minutes of frustration loading pages and being placed into a "waiting room." The site is simpler than Ticketmaster, but their ability to handle a spike in usage seemed the same.

I was trying to buy tickets for the M3 show. The pre-sale was this morning. I couldn't get tickets or get anyone on the phone. The customer service number for Ticketfly just rang and then went to dead air. I didn't care for the experience this morning. I guess I'll try again tomorrow morning and see if it's any better. Maybe they need to scatter their sale times when they have multiple shows releasing tickets on the same day.

I got my M3 tickets this morning and it went fine. Was in the waiting room for about 2 minutes. They're fee's are more than half of the rip off Ticketmaster. I was impressed.

Got two tickets this morning. No hassles at all, and still have $15 in my pocket that would be gone had I been dealing with Ticketmaster.

It's a good morning.

Both Merriweather and Ticketfly have been INCREDIBLY disappointing. It took more than 40 minutes to get the site to cooperate. Finally was offered two seats in the loge section (after clicking "best available"). Since these were the "best available" purchased the seats even though they weren't as good as I had hoped (particularly since I signed on at 10am and am coming from NYC for the show). Just checked the ticketfly site at 4:00pm and there are two MUCH BETTER seats available right center. After speaking with both Ticketfly and Merriweather, neither will allow me to either exchange the tickets I originally purchased for the two seats now available (since I bought mine on the basis they were the best available and clearly they are not) or cancel my original order so that I can purchase the better seats now available. Happy I won't have to deal with Merriweather or Ticketfly on a regular basis since I don't live in the area and this has been a TERRIBLE experience so far!

Love it. Fast and inexpensive!

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About Erik Maza
Erik Maza is a features reporter at the Baltimore Sun. He writes for several sections of the Sun paper and contributes weekly columns on music and nightlife. He also writes and edits the Midnight Sun blog. He often covers entertainment, business, and the business of entertainment. Occasionally, he writes about Four Loko, The Block, the liquor board, and those who practice "simulated sex with a potted palm tree." Before The Sun, he was a reporter at the Miami New Times. He's also written for Miami magazine, the Orlando Sentinel, the Sarasota Herald Tribune and the Gainesville Sun. Got tips? Gripes? Pitches? He's reachable at Click here to keep up with the dumb music he's listening to.

Midnight Sun covers Baltimore music, live entertainment, and nightlife news. On the blog, you'll find, among other things, concert announcements, breaking news, bars closings and openings, up-to-date coverage of crime in nightlife, new music, round-the-clock coverage of Virgin Mobile FreeFest, handy guides on bars staying open past 2 a.m. on New Year's Eve and those that carry Natty Boh on draft. Recurring features include seven-day nightlife guides, Concert News, guest reviews of bars and concerts, Wednesday Corkboard, and photo galleries, as well as reader-submitted photos. Thanks for reading.

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