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June 25, 2009

Here's how Virgin Mobile FreeFest tickets work

Yesterday, a few people asked about the ticket situation for Virgin Mobile FreeFest at Merriweather Post Pavilion. Here's how it's going to work ...

Tickets will be available through Ticketmaster in two waves. Today and Friday, Virgin Mobile customers and concertgoers who attended one or more of the past three Virgin Mobile festivals will get the chance to earmark one of the 35,000 available spots at the Aug. 30 festival.

Ticketmaster will send out e-mails to past Virgin Mobile festival customers offering them the chance to reserve no more than two tickets each.

The remaining tickets will be up for grabs at 10 a.m. Saturday through In a rare gesture, Ticketmaster is waiving its notorious "convenience fees" if customers opt to pick up their tickets at the 9:30 Club in Washington or Merriweather. Otherwise, there will be a $5 fee for ticket delivery.

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Posted by Sam Sessa at 8:56 AM | | Comments (49)
Categories: Virgin Mobile Festival


you don't need to be a virgin mobile customer or have gone to a past concert, you need the password, it is fester.

Will there also be a 2 ticket limit for those obtaining them on Saturday?

TM is doing a pretty terrible job restricting today's tickets to people who attended in years past. I didn't, but someone I know did, and we both got 2 tickets each. And I've already gotten 4 more emails with the "secret password".

$5 service fee for each ticket...thats not free...

If you select will call, then there is no service fee, its only when you choose delivery

I'm interested to see a couple things about this show

1) How many people complain about the $5 fee to mail the tickets.
2) The secondary market - how many scalpers/ticket sites get around the limit and sell the free tickets for $30 or more profit.

Also note the fine print ... people who ignore the ticket limit and order many tickets will have all orders canceled.

hey I've been trying to use fester & fring9 for passwords... and it isn't working. any suggestions?

sold out...

Not surprised they sold out already. Duh, they should have had a unique identifer as the password for prior attendees. I don't think they really cared enough to invest that much into it. They knew it was going to sell out in minutes anyway, and all they really cared about was making the appearances of a free show available to the masses. The backlash could get ugly though.

I'm interested to see what the secondary market prices will be also. There was no warning of having to show ID to get into the show, like at the Beastie Boys show at Ram's Head, so I'm sure these are going to start flying around CraigsList like nobody's business.

Also, side note on the "Will Call". You have to pick the tickets up before 8/28 or they get released to the general public, so it requires two trips. I mean, $10 is not a big deal in my book, but just saying, it's not "Will Call" in the traditional sense.

I have had VIP tickets for 2 years in a row, and I couldn't get in. Thanks a lot everyone who shared the code. This was supposed to be something special for those of us who went to previous events.

Is it sold out, or did they limit the number of tickets for the pre-sale? The Beastie Boys concert constantly had an influx of tickets available up until the day of the concert, so I wouldn't be too discouraged at this point.

For the record, Ticketmaster was incredibly unhelpful yesterday. They were the only ones who could really explain how the ticketing system was supposed to work, and they spent all day avoiding me.

So, is it wrong that I got tickets and have NO intention on going, but just want to sell them? I am paying for them to be delivered, so I did pay SOMETHING for them. Am I a bad person now? ahHhahaha

KMM its merriweather so I think they can have up to 60000 there. With only 35000 presold tickets. SO try again saturday morning is my plan.

I dont think its sold out entirely.

Depends on your definition of "wrong"

From a capitalism standpoint, go you. Once they sell out Saturday, you'll be able to make some $$ off them.

From a concert-goer standpoint, I'd say yeah, pretty dick move. But I'm guessing you weren't really interested in opinions, and just wanted to brag about your actions.

I picked the will call option, and still had a $5 "order processing fee." WTF?

chw probably chose the tickets with donation.

I don't believe I did - the print out I have has the $0.00 charge - standard, will-call tickets.

No convenience charge, no delivery charge.

As stated above, it's the "order processing fee" at the end of the bill.

Well i can't really comment, since I couldn't get that far in the process.

CH, it's not like you bought your VIP tickets for 2 years because you thought one day down the line that you may have a chance to get a free ticket to a sub-par show in a sub-par venue, so I'm not sure I buy the "supposed to be something special for us" whine.

It might not be sold out entirely, but somehow I doubt that Ticketmaster had any intention of doling out the tickets in a socially responsible manner. I think they took the capitalist route, which was spend the least amount of money possible to implement a system to distribute the tickets in what appeared to be a fair manner so they can just shrug their shoulders and say they tried their best. They're not going to be making a ton of money off of this, so I doubt they cared enough to implement a system that would really keep people from cheating it.

Well, I emailed the info@ address that came with my email complaining that the password wasn't working and it appeared to be sold out. I got a message back saying to just try again at 10 am on Saturday, so apparently all 35,000 tickets were not distributed as part of the pre-sale. This was a bad system. Each email address should have been given a unique password that was only good once. Too bad they screwed it up and that there are lots of jerks out there who shared the password.

Hey folks, here's an update:,0,7355220.story

CantonKate, I just really want to go to the show. And I didn't want to admit I got up at 10:30 today. So its all my own fault. ON the other hand, I don't see the point of a presale if it isn't secured a little bit better.

"All of the other major music festivals, including Bonnaroo and All Points West, had long since announced their rosters. "

Um duh, Bonnaroo was two weeks can you compare the two? They announced their line up in feb...

well I got my two tickets, I am in quite the good mood.

CatonKate, you called it. On Craigslist for $55 dollars already.

That's great, we went last year but didn't get a code or a note about the presale. Meanwhile 20,000 scalpers got free tickets today because the code was leaked.

CantonKate - Why exactly do you consider Merriweather a "sub-par venue"?? I find it to be a gem of an ampitheater with a rich history and located in a beautiful wooded area. What's a good venue of this size - Nissan Pavilion? Now that place is sub-par...**Full disclosure - I do work there :)

I actually like Merriweather, definitely better than Nissan. Better word choice would have just been smaller.

Ticketmaster is not working right now and i'm starting to get really pissed. It's saying there are no available to tickets for what i'm requesting. They're all free how is that possible!

been calling ticket master and doing internet for an hour busy and cant get through online at all [expletives]

and than the presale sells out before friday morning [expletive] that [expletive]

Strangely enough, I bought tickets to both days last year--with my Ticketmaster online account, not a retail site. However, I never got an email with a code or password. Sadly (or luckily, whichever way you want to look at it) I had to Google it, and tried three passwords until it worked, This was 10:15 AM on Thursday, and the passwords were already online.

freefest tix all sold out i called for an hour and 10 mins before i got through to ticketmaster and the internet wasnt working at all after about a minute after 10am

At 10:03 I was getting a message that no tickets were available. A friend of mine had the same problem. Whatever.

Could anyone get tickets this morning? I got on at 10:01 and ticketmaster couldn't find me anything
: /

Hey Catherine and Tammy, take a hint, THEY RAN OUT OF TICKETS FAST BECAUSE IT'S FREE.


I also got on right at 10:00, and tried multiple times until 10:15 or so, and was told that no tickets were available.

Was anybody able to get any tickets from the general public sale?

i bought tickets during the presale and opted to have them mailed as i don't live in DC and i haven't received them yet. the show is a few weeks away. has anyone received or not received tickets yet? the fest site has no real contact info, so i'm gonna have to call ticketbastard...

Gabe, I haven't seen mine yet either. I thought it was because I'm having my mail forwarded and the USPS screwed up. Come back and let us know if you find out any info!

They are mailing tickets out at last minute to "prevent scalping". Should start getting them early next week, according to something I read on the WWWeb

does anyone know when you can start picking up tickets from merriweather's box office for v fest?

I heard from my friend who called TM they are going to start mailing them the 21st or 22nd.

When I called Ticketbastard a little over a week ago, they said they had mailed out my tickets a few days earlier. Now it's the 24th and I still have not received the tickets...and I gave Ticketbastard $10 in fees just so that they would mail them to me.

I'm mad!!!

I got my tickets from Will Call on Saturday. Friend of mine who selected the mail delivery option received hers Saturday as well. No complaints from me on the process.

My tickets came in the mail over the weekend. The envelope looked a little like a credit card offer mailing, so make sure not to throw it away!

I got mine in the mail Saturday as well and since "I can't go anymore" I put them on stubhub and made a nice $70 per ticket.

I ordered my tickets at 10:00am during the presale and was able to get 4 tickets.. From two different credit cards and had no problem, was it really that hard to acquire them? It's a shame because I actually have an extra ticket..

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About Erik Maza
Erik Maza is a features reporter at the Baltimore Sun. He writes for several sections of the Sun paper and contributes weekly columns on music and nightlife. He also writes and edits the Midnight Sun blog. He often covers entertainment, business, and the business of entertainment. Occasionally, he writes about Four Loko, The Block, the liquor board, and those who practice "simulated sex with a potted palm tree." Before The Sun, he was a reporter at the Miami New Times. He's also written for Miami magazine, the Orlando Sentinel, the Sarasota Herald Tribune and the Gainesville Sun. Got tips? Gripes? Pitches? He's reachable at Click here to keep up with the dumb music he's listening to.

Midnight Sun covers Baltimore music, live entertainment, and nightlife news. On the blog, you'll find, among other things, concert announcements, breaking news, bars closings and openings, up-to-date coverage of crime in nightlife, new music, round-the-clock coverage of Virgin Mobile FreeFest, handy guides on bars staying open past 2 a.m. on New Year's Eve and those that carry Natty Boh on draft. Recurring features include seven-day nightlife guides, Concert News, guest reviews of bars and concerts, Wednesday Corkboard, and photo galleries, as well as reader-submitted photos. Thanks for reading.

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