Good service at Don't Know Tavern
I want to balance Monday's post about bad service with a positive post from another local pub.
This past weekend, a bunch of friends and I were about to roll out of Don't Know Tavern (1453 Light St.) and head to Maria D's.
One of them asked for his credit card, but the bartender couldn't find it. ...
My buddy stood there for a while waiting and was afraid the staff had lost it.
Finally, the bartender came back with his card, apologized for having misplaced it and comped my friend his tab.
This was near closing time on a Saturday night, when the bar was comfortably full and everybody was starting to head out.
Instead of freaking out, the bartender acknowledged his mistake and more than made up for it.
That's the right way to handle the situation.
Erik Maza is a features reporter at the Baltimore Sun. He writes for several sections of the Sun paper and contributes weekly columns on music and nightlife. He also writes and edits the Midnight Sun blog. He often covers entertainment, business, and the business of entertainment. Occasionally, he writes about Four Loko, The Block, the liquor board, and those who practice "
Comments
You really LOVE the Don't Know, Don't You? I vow to try it some day.
Posted by: Heather | April 23, 2008 4:01 PM
My buddy used to own the previous place there. I've only been a few times since it became Don't Know, but it still seemed pretty chill and not too crowded (though pricier!). Not a fan of the whole Boston sport fan bar thing (though I can't argue with the business sense), but I'm moving to the neighborhood and might stop by more often now if only because most bars in the Federal Hill area are too packed and loud on weekends!
Posted by: CD | April 24, 2008 12:07 AM
Heather,
You should try the place. I don't even live in FedHill and I patronize it.
As an older single woman, I like going to Don't Know. It's not packed with obnoxious, drunk twenty-somethings. Translation: I can sit at the bar for their Friday night wine special, eat dinner, and not feel uncomfortable.
Posted by: Courtney B. | April 24, 2008 9:35 AM
It's a good thing I took off that day.
Posted by: jason | April 24, 2008 1:33 PM
I was gonna say... Free tab at Don't Know? Jason must have steam coming from his ears.
Posted by: eCommerce Consultant | April 24, 2008 1:40 PM
Oops. I should have thought about this before opening my big mouth. Jason, I don't want anybody to get in trouble from this.
Posted by: Sam Sessa | April 24, 2008 2:05 PM
Heavy sigh. Get out of your comfort Zone and find a new place to review. And I want pictures! No more Mosaic. No more I don't know tavern. Broaden your horizon's Mr. Sessa!
Posted by: j | April 24, 2008 2:15 PM