Good service at Don't Know Tavern
I want to balance Monday's post about bad service with a positive post from another local pub.
One of them asked for his credit card, but the bartender couldn't find it. ...
My buddy stood there for a while waiting and was afraid the staff had lost it.
Finally, the bartender came back with his card, apologized for having misplaced it and comped my friend his tab.
This was near closing time on a Saturday night, when the bar was comfortably full and everybody was starting to head out.
Instead of freaking out, the bartender acknowledged his mistake and more than made up for it.
That's the right way to handle the situation.