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November 5, 2009

50 more things wait staff should and shouldn't do

I think I better post a link to Part 2 of "100 Things Restaurant Staffers Should Never Do." It deserves its own entry.

I have to say, I would love to eat at a restaurant where the wait staff followed all his commands. I'm just not sure it's ever going to happen.

Posted by Elizabeth Large at 1:49 PM | | Comments (9)
        

Comments

56. Do not ignore a table because it is not your table. Stop, look, listen, lend a hand. (Whether tips are pooled or not.)

this is my favorite..it has everything to do with how I judge service, both professionally and personally.

#57: you get the pepper automatically with soup and salad--otherwise, you gotta ask.
#68: guess those diners on the inside of the booth are going to be awfully hungry.
#72: seems like more of a kitchen policy.
#73: the spoon should already be on the table.
#77: does this apply after hours as well? Because it could really hurt my magic show's big finish.
#80: more a bar concern.
#82: AHAHAHAHAHAHHAHAHA!!! The best piece of unintentional comedy I've seen all week!
#83: Here in America, we take coffee with dessert (in fact, before). If you have a different timeline, let the server know.
#85: Are you out of your mind? You've cleared dessert (or the meal and dessert has been refused), it's time for the check. Just bring it. Why make the guest ask?
#97: now I know you're messing with me.

Yay, the second half of the list!

58. Do not bring judgment with the ketchup. Or mustard. Or hot sauce. Or whatever condiment is requested.

I was a waitress in a Chinese restaurant in Pittsburgh in my early 20ies (a looooonnnggg time ago!) The waitresses were all locally-born and not Chinese, but the waiters were all Chinese, most from the mainland who had escaped the communist regime or from Taiwan. They about had heart attacks when people asked for butter to put on their rice! It was a hoot and I picked up just enough Chinese to know that they were not complimenting the diners on their excellent taste when they came back in the kitchen for the butter.

This certainly is a thought provoking list.

#59. and you get double point for taking the extra chairs away too.

#87. Brilliant. I can't say how many times we change our mind and decide to order dessert after the check has arrived.

#74 is extremely important. You study the menu, make a choice, pick a wine, and then are informed the item is not available. By this time everyone else has ordered and the server is standing there waiting for you to change your mind. Even worse is when you place the order, have the wine poured and the server comes out of the kitchen with the menu in their hands and informs you the item is not available.

# 88. Do not ask if a guest needs change. Just bring the change.

There's many a server who got less of a tip by asking this question.

Some years ago a friend and I ate at Chili's. The sweet young thing of a server got a few small things wrong, but really rang our chimes when she (1) announced the amount of our tab so loud that every table within a block radius heard, and (2) asked if we wanted change. My friend was a also a server, and took the girl aside and quietly pointed out the error of her ways, to which the girl replied that those were management's orders. My friend suggested that if the girl hoped to get decent tips in the future, at very least she should lower her voice.

One issue I saw no mention of is this.
When and how should a server offer to "box up the leftovers"?
What are your opinions on whether the server should take your plate(s) to the kitchen to wrap or bring a container to the table for you to box up whatever you would like to take home?

Lone Lady, I think we've discussed this before. To me it all depends on the fancy quotient of the restaurant. If it's casual I don't mind being offered a container to fill myself. If we're paying big bucks I want them to do it--and don't leave out anything!

Lone Lady: After first confiming that the guest is indeed finished (not with a "you done?" or "still working" but with either a "May I clear this?" for an empty plate or a "No I'm finished" reply to the question "Another moment?" for a plate with food on it) the server should ask "May I box this for you?" The diner then replies "That would be great", "Yes please," or "You can bring me a box" or "I'll wrap it myself."

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About this blog
Richard Gorelick was appointed The Baltimore Sun's restaurant critic in September 2010. Before joining the paper staff fulltime, he contributed freelance criticism and features articles about food to area and regional publications. Along the way, he dispatched for short-distance trucking companies, shilled for cultural non-profits, and assisted in cognitive neurology research – never the subject, always the control.

He takes restaurants seriously but not himself, and his favorite restaurant is the one you love, too.
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