The misleading wine list
We've been talking about service issues on this blog a lot lately, but this experience, posted on Slashfood earlier this month, is a new one on me. For the life of me, I can't figure out who benefited.
A quick recap if you don't feel like reading the long post I linked to: The blogger's wife thought she was ordering a $36 bottle of wine. The waiter came back to check to make sure she had ordered the right one, but pointed to a $315 bottle on the list with a very similar name. ...
He didn't point out that the names were very much the same because the wait staff is pushed to upsell in this particular New York restaurant.
She didn't notice and OK'd the expensive choice. The table drank it (and didn't like it!). No one noticed the mistake until the check came.
I don't see what you could do in this situation but pay for the wine. You drank it. But how did the restaurant benefit from alienating regular customers? And how did the waiter benefit from this either?
Interestingly, one of the comments provides a link to the wine list in question. Maybe I overlooked it, but I don't see that the less expensive wine is still on the list.
(Glenn Fawcett/Sun photographer)








Comments
The cheaper wine is
Still on the menu. It is
Bottle One Eight Four.
Posted by: Haiku Man | August 17, 2009 5:49 PM
Having looked at the restaurant wine list, I don't see how one can confuse the two wines. Although both are from Piemonte, they are listed in different groups, and a Borolo is not to be confused with a Barbera. Just because they are both from the same winery (Giacosa), it's like comparing an entry level with a private reserve bottle from say Robert Mondavi.
Posted by: Dan D | August 17, 2009 6:49 PM
If the server deliberately pointed to the higher priced wine, that is just wrong.
If I were the patron, I'd write or call the owner and tell them of the experience. No, I wouldn't expect a refund because we did drink that overpriced wine, but I'd let them know of my displeasure and would never again patronize the place, and tell everyone I knew about the deceptive practices of that restaurant.
Posted by: PCB Rob | August 17, 2009 6:50 PM
We had an experience at the Oregon Grille years ago where the server brought us a very expensive red instead of the less expensive white from the same label. My husband just glanced at the bottle when it was presented as we were deep in conversation, but the server realized his mistake as soon as he poured out a taste. He looked stricken, but he immediately took the bottle away and returned with the correct one.
Posted by: Dahlink | August 17, 2009 7:28 PM
The most important part of the meal and "she didn't notice"?
Priorites people. Priorities!
Of course the right thing to do is to pay for it and let the devil take the hindmost. But for $315 I might have considered the old fake-a-seizure scam.
Posted by: jl | August 17, 2009 9:38 PM
how many cocktails were had prior to dinner?
if one nodded acceptance when the waitoid brought the bottle, one should suck it up and pay the bill. if one was positive that the waiter made the mistake, the tip should be impacted appropriately.
Posted by: embelievapost | August 17, 2009 9:59 PM
I think all ordering should be done via a touch screen, like at Royal Farm Stores. No mix ups there.
Posted by: Robert of Cross Keys | August 17, 2009 10:04 PM
I wonder why the server didn't SAY that the wine cost $315, especially since the woman was apparently distracted by their child. That would give the customer the opportunity to say, "No, the wine I wanted costs $36," and ask the server or her husband to find the correct bottle. In the case of such VASTLY different prices, it should be incumbent on the server to take a few seconds more to be absolutely sure should of the customer's choice.
Posted by: Dottie | August 17, 2009 10:23 PM
perhaps for fear of socioeconomic profiling impacting one's tip?
Posted by: unbelievaboh | August 17, 2009 10:27 PM
I gotta agree with Dan D on this one. Not telling the difference between Barolo & Barbera d'Alba is like not telling the difference between Zinfandel & Pinot Noir.
Not that I'm a wine snob...I probably would've just ordered a carafe of the house red, rather than a bottle of anything.
Posted by: Weaselbaby | August 18, 2009 6:47 AM
the wine list may have been misleading but the label certainly wasn't. that kid must have been swinging from the chandelier to not notice that.
Posted by: unbelievaboh | August 18, 2009 7:24 AM
Next time they should order by the number - then there wouldn't have been an issue. Also, ordering by the number saves one the embarrasment of mispronounciation. :)
Posted by: Stelladoro | August 18, 2009 8:08 AM
this is another example of why kids shouldnt be allowed at restaurants :) haha...j/k!
Posted by: Dan | August 18, 2009 8:26 AM
I think Barolo tastes like dishwater.
Posted by: Elite Elephant Lover | August 18, 2009 8:35 AM
EEL, didn't you mention in a previous post that you can't tell heirloom tomatoes from dishwater?
I think I want to drink your dishwater...
Posted by: Weaselbaby | August 18, 2009 8:40 AM
I honestly don't know what I would have done if this happened to me. I simply wouldn't have the money to pay for it at all. What a nightmare. I guess my husband would be washing dishes that night.
Posted by: Nik | August 18, 2009 9:46 AM
I think Barolo tastes like dishwater.
Now EEL is just trying to disrupt my sweet nature and provoke me as well.
Perhaps you haven't had the benefit of drinking some lovely Barolos. Most need ten to twenty years of aging to show their best; drinking a fine one which is younger than that is tantamount to infanticide, according to my winemaker friends in Barolo, Monforte d'Alba and La Morra.
Whatever...opinions are like behinds: everyone has one.
Posted by: *◄:o)╥╥~YumPorchetta | August 18, 2009 10:49 AM
^^^ comment of the week! ^^^
Posted by: unbelievaboh | August 18, 2009 11:21 AM
Yum, I was referring to unbelievaboh telling me I couldn't tell the difference between dishwater and Barolo. While I prefer either Barbera or Barbaresco I do enjoy Barolo.
Weaselbaby, I said I couldn't tell the difference between the heirloom tomatoes I have eaten and regular tomatoes. In response to that unbelievaboh told me I since I couldn't tell that difference I also couldn't tell the difference between dishwater and Barolo.
Posted by: Elite Elephant Lover | August 18, 2009 12:53 PM
Perhaps the lady SAID Barolo, or was misheard to have said Barolo. Perhaps the server was new / untrained and didn't know one from the other. I think the chances very slim that he deliberately tried to pull a fast one. Also, a former server of mine was once raked over the coals when pointing out the price of Dom Perignon to a guest who ordered at bottle at a hosted wedding reception. Not wanting to lose the sale, but not wanting to infuriate the host, she made a light remark about the price, which he took to be an ethnic slur. Can't win for losing sometimes.
Posted by: Dorothy Frisch | August 18, 2009 2:11 PM
I prefer Barbaro. A nice straw-like flavour and a good strong finish.
Posted by: pigtown | August 18, 2009 2:25 PM
barbaro was a horse
Posted by: Anonymous | August 18, 2009 7:48 PM
Got to get up pretty early in the afternoon to fool Anonymous.
Posted by: Hal Laurent | August 18, 2009 7:55 PM
I think a good compromise is for the customer to simply buy the bottle at the wholesale cost. Nothing lost, nothing gained, except, well, the obvious.
Posted by: jeet yet? | August 18, 2009 10:14 PM
The 6:31 AM post appears to be spam.
Posted by: Hal Laurent | August 19, 2009 7:59 AM
Appears? That guy is a regular, serial spammer.
We don't need regular spammers.
Posted by: Lissa | August 19, 2009 9:24 AM
I always liked Barbarella. Very spicy.
Posted by: BA Ray | August 19, 2009 3:27 PM