The misleading wine list
We've been talking about service issues on this blog a lot lately, but this experience, posted on Slashfood earlier this month, is a new one on me. For the life of me, I can't figure out who benefited.
A quick recap if you don't feel like reading the long post I linked to: The blogger's wife thought she was ordering a $36 bottle of wine. The waiter came back to check to make sure she had ordered the right one, but pointed to a $315 bottle on the list with a very similar name. ...
He didn't point out that the names were very much the same because the wait staff is pushed to upsell in this particular New York restaurant.
She didn't notice and OK'd the expensive choice. The table drank it (and didn't like it!). No one noticed the mistake until the check came.
I don't see what you could do in this situation but pay for the wine. You drank it. But how did the restaurant benefit from alienating regular customers? And how did the waiter benefit from this either?
Interestingly, one of the comments provides a link to the wine list in question. Maybe I overlooked it, but I don't see that the less expensive wine is still on the list.
(Glenn Fawcett/Sun photographer)