In a world in which Springs1 can return to Chili's, I guess that Sam is entitled to go back to the House of Horrors.

Years ago 4 of us went to a steakhouse in Hagerstown (couple, mother-in-law and brother-in-law). We had made a reservation, and there were tables available when we came in, but the hostess made us wait. Over the next 20-30 minutes, parties came in, were seated and we still waited. After multiple times being told "it's almost ready", or "they had reservations before you" (we were there on time!), I told the hostess we were leaving and handed her a dollar for letting us enjoy their wonderful lobby for the evening. None us ever returned.

If I get bad service but good food, I'll give the restaurant the benefit of the doubt and a second chance. If I have the same bad experience twice, that's it.

The only problem with exceptional service is that every place after that is a disappointment. We ate at a great restaurant in Philly over the weekend with the best service I've ever experienced. Now every time we eat out for the next few months, I'll be expecting the same level of service (and not getting it).

I would never survive working in the hospitality industry - I would be "eaten alive." I am way too timid and discombobulated.

1. Why didn't you just tell the waitress that you wanted a bottle instead of a glass.

2. The server made a mistake and brought out the wrong food, it happens. Get of your high horse. Eat your food while it is hot. You know it is going to take some time for the other food to come out.

3. Eating cold food is your fault, not the restaurants.

4. When they sat you, just ask for another table, it's not that difficult, truly nothing to complain about.

5. Like the server new that you were in a heated conversation. The server probably wanted to know if everything is okay.

6. Be happy that the serve went out of their way to call u a cab. Like they know how long the cab is going to take.

7. No water, ask for some.
8. No cream ask for some.
9. they didn't come back for your coffee, I think they don't like you already.

Please read what you write, you sound awful, I feel bad for your mate. The is not a hated comment but I am tired of people who have no commen sense when it comes to the restaurant industry. I want to introduce myself as the otherside. There are always two sides to every story and the customer is not always right.

Hkke, please don't go back to that restaurant and please tell all of your friends that that place is bad, because that restaurant doesn't want you or anybody that you associate ther.

This is the worst comment that I have ever read on this blog an you should be ashame of yourself.

The other side;)

After reading the responses, hkke asked that I remove his comment, which I did. He/she had provided an e-mail with the comment so I knew it was him/her, or I wouldn't have. EL

hkke, you provided a link to a website where you've posted complaints not only about Alizée, but also about the Graul's Market in Mays Chapel, which, you complain, has too much "fine print" in their fliers imposing too many conditions on one's ability to buy items at advertised sales prices. Also, you complain that window and interior signs at the store don't disclose all of those conditions.

I don't know where (or if) you've shopped for groceries in the past, but I can assure you that every grocery chain, not just Graul's, sets forth conditions in the fliers that aren't repeated on display signs because the latter have insufficient space. (This is true not just in Baltimore, but in other areas where I've shopped over the year.) If you think that window signs can set forth all the fine print, you are, at best, naive.

The current Graul's flier clearly sets forth all conditions, such as the $20 minimum purpose requirement (excluding the sales items, milk, certain hams, and gift cards) that every other chain uses in this area. Since that Graul's flier is available online, and since you are able to post complaints online, you presumably were well aware of the conditions, yet chose to shop there anyway.