Sending restaurant food back to the kitchen
Sending food back in a restaurant is something I almost never do. If I'm reviewing, I don't want to bring attention to myself, I'm not paying for the meal, and there's always more than enough food on the table to keep me from going hungry.
But the biggest reason I tend not to send food back is that it disrupts the flow of eating out with friends. Food is only part of that equation. I hate it when everyone else has to choose between eating while I have nothing in front of me or sitting and waiting for my problem to get fixed while their dinners are getting cold. ...
Obviously if something has spoiled it goes back to the kitchen, or if it has a foreign object in it. I've also sent well-done steaks back. But when I think about it, these things rarely come up.
Just lucky, I guess.
What I like about the video (which Owl Meat pointed me to) is that it stresses you shouldn't send a dish back just because it's not to your taste or not prepared the way you expected.










Comments
Agreed. Sending food back because it isn't exactly what you expected or it doesn't taste just like you think it should shouldn't be done. The one exception to that is ingredients that one is allergic to that weren't mentioned in the description, but, really, those should be run by a server anyhow.
Posted by: Lissa | July 11, 2009 6:57 AM
I can't remember ever sending back food, but we did send back a bottle of wine once. In France. At a snooty restaurant that had a sommelier. And my husband does not speak much French. That took chutzpah, but the bottle (Sancerre, one of the cheapest wines on the menu, and about all we could afford on a student stipend) was clearly undrinkable. They brought us a much better bottle, and we got treated better after that.
Posted by: Dahlink | July 11, 2009 7:41 AM
The only times I have sent back food is when I was served the wrong dish or a special request the restaurant agreed to when the order was taken (like dressing on the side) is not honored. For awile I was sending back cold fries but I got tired of eating my fries after the entree when everyone else was done. Now I normally order a different side since almost no restaurants see the need to serve hot, crispy fries.
Posted by: Elite Elephant Lover | July 11, 2009 8:43 AM
I've sent back steaks before when I ordered them medium rare and they've come back well done. I'm not going to pay prime rib prices for salisbury steak without speaking up.
Posted by: Robert of Cross Keys | July 11, 2009 9:15 AM
Well, there was the Band-aid in the middle of the schnitzel at Schatzie's [spelling optional] at the Shot Tower many years ago.
On occassion, entrees have not been what I anticipated and wait staff and/or management has asked why I didn't eat the dinner. I have declined offers of a different entree [after all, it was my fault] but have been grateful when the meal was taken off the check. That is good business and leaves a much better taste than, say, a bacon mushroom anchovy and sardine omelette.
Posted by: bra1nchild | July 11, 2009 9:30 AM
I don't think I've had the misfortune to have a overdone steak, not even at the Sizzler. Though, that does seem like that happens more often than fits my own experience.
I think the only send-back criterion I've ever employed is the foreign object clause -- which got our meal comped.
If the server gets my order wrong -- which is infrequent, but of the options, the least so -- it's usually something I would have enjoyed eating anyways. It's just the sort of thing I reflect in my tip, is all.
Posted by: El Generalissimo | July 11, 2009 10:19 AM
I've had two situations lately where what I ordered was nothing like what I expected. At a restaurant in Strasburg, PA I ordered the chicken and waffles expecting fried chicken on waffles with maple syrup drizzled over the dish. Like at Sylvia's. What I got was pot pie filling over waffles. It was good but not what I expected. The other was at Beck's in Sykesville where I ordered a fillet mignon sandwich with brie cheese. I expected sliced fillet on a toasted bun with brie cheese melted over the top. What I got was a fillet sitting on two slices of cold brie on a bun. It was good steak and a bargain at $9.95 but again not what I expected. Neither went back because it wasn't the kitchen's fault I watch too many food shows on TV. Both were good but I wouldn't order either one again.
Posted by: Elite Elephant Lover | July 11, 2009 11:42 AM
EEL, anywhere north of the Mason-Dixon line, that is what chicken and waffles are. I grew up there and found it a travisty the first time it came your style. It is the PA Dutch way of making it, and it is delicious.
Posted by: Its Me | July 12, 2009 6:48 PM
The PA Dutch way of making chicken and waffles sounds a lot more sensible to me. I never understood the pairing of fried chicken with waffles.
Posted by: Hal Laurent | July 12, 2009 8:04 PM
Chicken and waffles always sounded like a symptom of mental illness. It doesn't make a whole lot of sense.
Posted by: Basketball Jones | July 12, 2009 8:07 PM