Monday Morning Quarterbacking
When I go into work today, I'm expecting three or four e-mails saying, "I used to trust you, but I went to Fin Steak & Seafood based on your recommendation and we had to wait an hour and they were out of half the things on the menu and it wasn't that good anyway."
It almost makes me want to not give places that seem pretty much like a one-man show a positive review. Too many readers think, "Wow. Let's try it tonight." ...
I'd be interested to know if that's your first reaction, or whether you say to yourself, "Mmmm, better give it awhile till people forget about it again."
Of course, you would hope a new restaurant would politely but firmly say, "I'm sorry, we're booked tonight. Is there another night you'd like to come?" But that doesn't seem to happen.
I firmly believe no positive review has a long-term effect, nor does a negative review. In the end, it's word of mouth that sustains a restaurant (or kills it). Whether a positive review helps or hurts more short term depends on how the restaurant handles it.
(Elizabeth Malby/Sun photographer)