Baltimore's Morton's has the worst service of any upscale restaurant I have ever been to. We were treated rudely from the time we sat down. Our waiter ignored us, our food was cold, and when we complained, it was like talking to a brick wall- they could have cared less. HORRIBLE.

My family and I recently dined at the Baltimore Morton's and the service was excellent. We had 6 people and 4 of which had never been to a Morton's Steakhouse before. The waiter explained the entire menu to us and answered all the questions that we had about their steak and desserts. We had to wait a few minutes to be seated, but after that the evening was a great experience.

I think the Morton’s in Baltimore has outstanding service. It goes without saying because it is an upscale steakhouse and their staff is very kind and prompt. I completely agree with Elizabeth (and Good Eater Diane). They know that you’re paying for not only a great meal but also incredible atmosphere and service as well. I think they go completely out of their way to accommodate their guests, even if that means to customize your meal a bit (isn’t that sort of part of the “a la carte” mantra?).

I took my parents out for a nice meal at Morton’s several months ago and they were happy to handle my mother’s request to heat up one of their desserts (that normally is not served hot). She was a happy camper and my father (biggest steak lover ever) wanted his steak still “mooing” which they can certainly do as well (without the risk that you might run ordering that in a more casual style restaurant). This is the type of restaurant that will make those requests happen without any problems at all. I totally disagree with Dan (above). If your experience was so bad, you would have said something to the manager and they would have simply fixed it (because it’s an upscale restaurant where success and customer satisfaction are derived from good service!)

1) I actually like the Morton's experience, just not the one I had in Baltimore. What you two described is what I have experienced at Morton's in other cities, but our treatment here was terrible. I certainly don't question their ability to provide outstanding service, I just believe that it should be consistently good, and the fact that we had such a bad experience needed to be voiced.

2) Jeff- we did speak to a manager, and we were treated w/ nothing but disdain. he answer was basically, "We are really busy and most people like us, so go away if you think you weren't treated properly." My wife believes it is b/c we both look young (despite the fact that we're both 29, we're ID'd all the time.) I don't know what it was, I really don't care- it'll take a lot to convince me to go back to this particular Morton's.