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July 6, 2009

Enoch Pratt cuts "night owl" service

enoch prattIn any newsroom, one of the late-night duties is fielding calls from folks tryng to settle a bar bet or finish a homework assignment: How many home runs did Babe Ruth hit? Who was Baltimore's mayor in 1980? Well, we can brace for more calls, now that the Enoch Pratt library's "Night Owl" Telephone Reference Service has fallen victim to budget cuts.

For 15 years, late night callers could ask librarians any bit of trivia, according to this story by Liz Kay of The Baltimore Sun. But that service ended on June 30. Here's an excerpt from Liz's story:

The Telephone Reference Service started more than 40 years ago, with reference librarians responding to queries for homework assistance or just the winning lottery numbers. They received about 250,000 calls last year, [Pratt spokesman Roswell] Encina said. Answers are usually delivered within five minutes.

"People are still using it even in the age of Google and Twitter," he said. However, only about 6,500 calls came in during Night Owl hours last year, the spokesman said.

Curious minds must now restrict their phone calls to the phone reference line between 9 a.m. and 7 p.m. Monday through Wednesday and between 9 a.m. and 5 p.m. Thursday through Saturday.

For those with Internet access, reference help is still available outside library working hours, however.

The Pratt still operates its "Ask-a-Librarian" service. Questions can be submitted via a form on the library Web site, and librarians usually reply within two working days. There is also 24-hour reference assistance available via the Maryland Ask Us Now!, a service that allows residents and students to chat online with librarians.

Posted by Dave Rosenthal at 11:00 AM | | Comments (2)
        

Comments

Speaking of libraries, here's a wonderful entry in the Metropolitan Diary, today's print edition of the New York Times. It was published online yesterday (July 5, 2009) at NYTimes.com

DEAR DIARY:

Recently, I was at the Brooklyn Public Library returning books. Suddenly, the young woman checking in the borrowed texts let out a piercingly loud sneeze. Her colleagues and I turned, startled by the shrill sound of it. Finally I said, “Bless you.”

And the library worker replied, “I think I am allergic to these dusty old things, and that’s why I never read books, ever!”

John Wasley

For those with curious minds, the Baltimore County Public Library takes telephone calls and answers reference questions at all branches, except Loch Raven, 9am-9pm Monday-Thursdayand 9-5:30 Friday and Saturday. Towson and Rosedale branches are open this summer from 1-5. Check www.bcpl.info for telephone numbers.

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While she always preferred The Hardy Boys to Nancy Drew, Nancy Knight grew up reading nearly everything she could get her hands on, including a probably unhealthy amount of R.L. Stine and Christopher Pike, with the obligatory Jane Austen thrown in. She'll still read just about anything you put in front of her, especially the funny or weird. She lives in the city with her books, cat and drum set.

Dave Rosenthal came to The Baltimore Sun as a business reporter in 1987 and now is an assistant managing editor and Sunday editor. He reads a wide range of books (but never as many as he'd like), usually alternating between non-fiction and fiction. Some all-time favorites: A Confederacy of Dunces by John Kennedy Toole; Wind, Sand and Stars by Antoine de Saint-Exupery; and anything by Calvin Trillin or John McPhee. He belongs to a book club with a Jewish theme.
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