Jay Hancock's blog: Telecom - Economic navigation and sightseeing

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July 22, 2009

Howie Kurtz. Not a Verizon fan.

Verizon just fixed home phone after its repairman broke it Friday. Took many angry calls after co asked me to wait 12 days to fix ITS error
Verizon Catch22: Only a supervisor can sked a quick appt to fix THE COMPANY'S OWN MISTAKE but a supervisor is never available

Verizon apologized for delay in fixing its repairman's mistake-but it was an auomated call! So personal

Posted by Jay Hancock at 9:09 AM | Permalink | Comments (1)
Categories: Telecom

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About Jay Hancock

Jay Hancock has been a financial columnist for The Baltimore Sun since 2001. He has also been The Baltimore Sun's diplomatic correspondent in Washington and its chief economics writer. Before moving to Baltimore in 1994 he worked for The Virginian-Pilot of Norfolk and The Daily Press of Newport News.

His columns appear Wednesdays and Fridays.

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