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June 21, 2011

Yell at the phone computer for best results

From Eileen Ambrose's column on getting a live customer service rep on the phone:

If that doesn't work, try raising your voice or dropping an expletive when the system asks you to select an option, Goldkamp says. Some companies screen for tension in customers' voices and will route callers about to blow a fuse to the top.

Posted by Jay Hancock at 10:23 AM | Permalink | Comments (1)

Comments

Pressing "O" will (ultimately) get you to a live person in most systems... the better ones that is and those of the companies who wish to continue to have my business.

The best antidote to poor customer service is taking your business elsewhere.

Posted by: MrRational | June 21, 2011 8:05 PM

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About Jay Hancock

Jay Hancock has been a financial columnist for The Baltimore Sun since 2001. He has also been The Baltimore Sun's diplomatic correspondent in Washington and its chief economics writer. Before moving to Baltimore in 1994 he worked for The Virginian-Pilot of Norfolk and The Daily Press of Newport News.

His columns appear Tuesdays and Sundays.

Follow @jayhancock1 on Twitter