So I've had Verizon's FiOS triple play for several years and like it very much. Until now. Unlimited phone calls. Enough cable and very fast Internet, all for about $130 a month. Less hassle with modems and wireless network than with Comcast. (Verizon gives you an excellent proprietary modem/router.)

But we've been without service since Sunday, when lightning struck near the house. No TV, no phone and no Net (which helps explain the light posting). I should have known better, but until now I assumed my phone was still on Verizon's traditional copper system, in which case it would still be in service.

Verizon says it's not their fault. All internal components -- modems, routers, networks, computers -- seem to be working fine. A GFI 120v outlet powering the Verizon box next to the circuit breaker isn't delivering any amps. We've reset the GFI and powered the whole house on and off from the breaker. No change. Electricians are scarce. My wife waited until 8 last night for one to show, with no result. Now she has an appointment for 9 a.m. Thursday.