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July 22, 2009

Howie Kurtz. Not a Verizon fan.

Verizon just fixed home phone after its repairman broke it Friday. Took many angry calls after co asked me to wait 12 days to fix ITS error
Verizon Catch22: Only a supervisor can sked a quick appt to fix THE COMPANY'S OWN MISTAKE but a supervisor is never available

Verizon apologized for delay in fixing its repairman's mistake-but it was an auomated call! So personal

Posted by Jay Hancock at 9:09 AM | Permalink | Comments (1)
Categories: Telecom

Comments

I am currently stuck in a customer service nightmare with them too. They keep over charging me every month.

I call.

They fix the current bill.

They promise it will be fixed for the next month.

They overcharge me again.

I call......

5 months so far and they have not fixed my bill.

Posted by: Neil B. | July 22, 2009 11:08 AM

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About Jay Hancock

Jay Hancock has been a financial columnist for The Baltimore Sun since 2001. He has also been The Baltimore Sun's diplomatic correspondent in Washington and its chief economics writer. Before moving to Baltimore in 1994 he worked for The Virginian-Pilot of Norfolk and The Daily Press of Newport News.

His columns appear Tuesdays and Sundays.

Follow @jayhancock1 on Twitter