KFC patrons report they can't use Oprah coupons
UPDATE, THURSDAY NIGHT. So much for that little promotion. What a disaster. FROM KFC's WEB SITE:
We are so sorry, but due to the overwhelming response to our FREE Kentucky Grilled Chicken™ meal coupon, we can no longer redeem the free coupon at this time. But we will honor our commitment to giving you a free Kentucky Grilled Chicken meal.
Please visit a participating KFC restaurant for a rain check form. Complete the form, attach your original coupon , and give it to the KFC restaurant manager or postmark per the form’s instructions, by May 19, 2009, and we’ll send you a rain check for your free Kentucky Grilled Chicken meal at a later date, plus a free Pepsi with our compliments. Your participating KFC restaurant will provide you with the form you need.
Please note that the redemption periods of the rain checks will vary. All other terms and conditions of the original free Kentucky Grilled Chicken coupon will apply.
UPDATE, THURSDAY 4:45 PM. This just in from AP:
LOUISVILLE, Ky. (AP) — KFC has learned not to underestimate the power of Oprah Winfrey.
A free grilled-chicken meal promotion touted by the talk show host has caused such a frenzy that some stores ran out and the Louisville-based chicken chain is asking customers to take a rain check for the new product.
KFC President Roger Eaton said Thursday the company will mail coupons to customers in stages so people can enjoy their meal in a more relaxed setting. It will throw in a free soft drink to sweeten the new deal.
UPDATE, THURSDAY AFTERNOON: Just put another call into KFC public relations, with questions about whether the "1234" pdf coupons are good, whether the coupons need to be printed in color, and how they're going to respond to people who had problems. Several commenters have said that the 1234 coupons have been rejected at some stores or that other stores rejected coupons that weren't printed in color. The PR folks are still hunkered down and figuring out what to do. They do seem to realize they have a publicity storm on their hands. "They've been in meetings since 8 this morning," said the woman who answered the phone.
Will report back if KFC responds with answers.
Louisville, we have a problem. A commenter says:
Unfortunately for those who worked on or near 42nd St., in NYC are not able to use the coupons. A KFC employee was literally screaming in front of the KFC stating, "NO MORE COUPONS" and turned people away. Thanks for nothing!!!!
I went to use my coupon today and there was a notice on the door stating that if your last 4 numbers in the bar code are 1234, the coupon is no good! Came home to try to print again and the site would not let me print another coupon.
Jay here. ALL the pdf versions of the coupons (see post below) have the 1234 UPC number. I have a call into KFC public relations about this and about whether they're going to be swamped by all the demand. Will report back when I hear.
UPDATE: More reports of KFC customers unable to redeem grilled chicken coupons. Metro New York customers do not seem to be having good KFC experiences today:
If the coupon doesn't print, consider it a blessing! the portchestoer NY store sort of honored a few before noon (2 wings, mash & no biscuit) and then told the remaining coupon holders (that were shunned into a separate line) that the chicken was gone. I eat atr this KFC regularly and was treated like a vagrant because I had a coupon; that they issued!
well we went to kfc in brooklyn center off brooklyn blvd and they also said that if any of us had the same numbers they weren't going to take them.everyones coupons end with 1234'so we went to another one got served went back and talked with the 1st place.they were only serving one per car.
I just came back from the North Lake KFC in Pasadena California, where the sign on the door read "We are not accepting internet coupons".
UPUPDATE: Scott in San Antonio says he & friends successfully redeemed PDF-based coupons. Since he says all coupons' barcodes were the same, I assume they all ended in 1234, which seems to be all you get from the PDF version.
I was able to print it no problem with FireFox. I also saved the PDF. Others who went to get it got the same coupon code. We all went to lunch together and joined the long line of other people waiting for their free chicken. We were politely served and while it took about 10 minutes for our food to be ready, we did get it and in no way felt slighted.
I guess I know what I will be eating for the next two weeks! :)
(BTW, this was in San Antonio)
AND MORE: A reported sit-in over grilled-chicken denials at a New York KFC.
Check out frustrations other customers are having on the Consuming Interests blog.