Business Week is out with its annual list of U.S. companies displaying the highest in customer service standards. Baltimore financial manager T. Rowe Price is No. 9, up there with companies such as Amazon, Hewlett-Packard, Jaguar, Ritz-Carlton and Keybank.

Of T. Rowe customers surveyed, 46.36 percent "would definitely recommend the brand," while 44.68 percent "will definitely repurchase." Those percentages were lower than for other customer service champs -- but hey, it's the financial services industry in the worst bear market in decades. T. Rowe ranked higher than other financial services champs American Express and Charles Schwab.