Jay Hancock's blog: Be nice to call-center employees - Business news: Stock markets, banks and economic observations with columnist Jay Hancock

The Baltimore Sun > Business > Jay Hancock's blog

« Cuomo pressures bankers on pay | Main | Obama's economic appointments »

October 30, 2008

Be nice to call-center employees

A bank customer who criticised an "unhelpful" worker at an Indian call centre has alleged the clerk played a revenge prank on him by freezing his account and changing his identity to that of a Ugandan divorcee.

HT to Yves Smith.

Posted by Jay Hancock at 3:35 PM | Permalink | Comments (2)

Comments

I agree with this one. You have to be nice, but as for those employees, they should still uphold their work ethics.

Posted by: inbound call centers | February 10, 2010 9:53 PM

That is very wrong. However, the employee must have been extremely irked to have done such a thing. Still, that is a very pathetic thing to do.

Posted by: Dentist Roseville | March 1, 2010 1:55 AM

Post a comment

All comments must be approved by the blog author. Please do not resubmit comments if they do not immediately appear. You are not required to use your full name when posting, but you should use a real e-mail address. Comments may be republished in print, but we will not publish your e-mail address. Our full Terms of Service are available here.

Name:

Email Address:

URL:

Remember personal info?

Comments:

Verification (needed to reduce spam):

About Jay Hancock

Jay Hancock has been a financial columnist for The Baltimore Sun since 2001. He has also been The Baltimore Sun's diplomatic correspondent in Washington and its chief economics writer. Before moving to Baltimore in 1994 he worked for The Virginian-Pilot of Norfolk and The Daily Press of Newport News.

His columns appear Tuesdays and Sundays.

Follow @jayhancock1 on Twitter