Jay Hancock's blog: Be nice to call-center employees - Economic navigation and sightseeing

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October 30, 2008

Be nice to call-center employees

A bank customer who criticised an "unhelpful" worker at an Indian call centre has alleged the clerk played a revenge prank on him by freezing his account and changing his identity to that of a Ugandan divorcee.

HT to Yves Smith.

Posted by Jay Hancock at 3:35 PM | Permalink | Comments (0)

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About Jay Hancock

Jay Hancock has been a financial columnist for The Baltimore Sun since 2001. He has also been The Baltimore Sun's diplomatic correspondent in Washington and its chief economics writer. Before moving to Baltimore in 1994 he worked for The Virginian-Pilot of Norfolk and The Daily Press of Newport News.

His columns appear Wednesdays and Fridays.

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