Solving bad Verizon service? How about competition?
Another smart response to the Sunday column on regulating voice-over-Internet phone service. The service this woman got from Vonage, she says, was 1000 percent better than the service she got from Verizon. Her bottom lline: "Please don't ask the FCC to get involved." Vonage, she says, is doing just fine without regulation. (I would, however, take issue with this statement: "The Bell System used to be great before the government interfered." The Bell System, of course, involved heavy government control.)
Just read your article about the FCC finally getting involved in the horrible service provided by Verizon. I went through weeks of telephone calls to simply get my service transferred to a new address in December of 2005. I recorded the names and dates of 15 phone calls before and after the installation trying to get credit for the fact that my number was installed for over a week in a neighbor's condo. It was actually my electrician who finally got the line installed. Nobody ever took care of the problem, even though they promised to on every call.
I finally wrote a long letter to Verizon's customer service department with a record of the calls, and they never replied.
Thank goodness for Vonage. I received a simple to install kit to install 2 phones with all the bells and whistles. They took care of disconnecting my Verizon service. I kept my same phone number. I get an easy to read bill via e-mail every month. The bill is much lower than Verizons was ($18 a month), and the reception is wonderful.
Please don't ask the FCC to get involved. The Bell System used to be great before the government interfered, so let's leave the new competition alone!