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August 17, 2007

Secrets of junk emailers

The spammers want to be your friend. At least they want you to think they're your friend. Email marketing pro Patrick Valtin spills some tips in a press release that landed in my inbox. Most of them are no-brainers. But in the endless contest of wits between consumers and the Great American Marketing Machine, it's interesting to see how our adversaries are thinking. Among their wily email ploys:

  • -- Address the emailee by his/her first name. "Make the subject line personalized. 'How would you like a free weekend in Acapulco' compared with 'Dear Jane, How would you...' increases by 200 percent to 300 percent your chances it will be opened."
  • -- Don't expect the person to buy something from the email right away. Woo him/her. Seduce him/her. Get prospects to join a regular email list and then nail them with the sale later.
  •  -- "Make one-time customers into repeat customers. Offer an exclusive newsletter only for customers with highly valuable content." Translation: send your poor customers even more email disguised as a newsletter.
  • -- "Have an option for people who subscribe to your newsletter to systematically send it to a friend." Memo to my friends: Don't.

Email marketers would tell you that email for which the recipients clicked "yes" on a Web site two years ago for reasons they no longer remember to answer the question, "Would you like to receive periodic notification of special sales and promotions?" is not spam. I say, if it looks like a canned meat product sold by the Hormel Foods Corp., if it walks like a canned meat product sold by the Hormel Foods Corp...   

Posted by Jay Hancock at 11:57 AM | | Comments (0)
        

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About Jay Hancock
Jay Hancock has been a financial columnist for The Baltimore Sun since 2001. He has also been The Baltimore Sun's diplomatic correspondent in Washington and its chief economics writer. Before moving to Baltimore in 1994 he worked for The Virginian-Pilot of Norfolk and The Daily Press of Newport News.

His columns appear Tuesdays and Sundays.
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