We wrote about Verizon's Triple Play FiOS offer where they'll substitute DirecTV for customers who don't live in areas where FiOS TV is offered. That works out just dandy for some, but for others it's not quite so great.

Remember Fawn Hartline and her complaint about how she couldn't get her DirecTV to work properly so she canceled it before she ever really got to use it? But for canceling early, DirecTV charged her that big whopping early termination fee. It took Verizon's pressure on the satellite provider to resolve that problem for Hartline.

Then Good Reader Susan wrote in about her own crazy DirecTV experience.

Now Good Reader Roni shares another DirecTV headache:

Continue reading "DirecTV's Demands" »

Posted by Dan Thanh Dang at 6:58 AM | Permalink | Comments (4)
                    

Remember the plight of poor Elizabeth Brooks, who owns a titling company in Towson, and her battle with the City Land Record Office to get a $300 refund owed to her client? I wrote about it on Jan. 20.

For six months. she got the runaround, broken promises and even yelled at by staff in the office. But in that story, when I reached Clerk of Courts Frank Conaway, he pledged to get Brooks her money. He said:

"I would not wait around that long for a refund. I don't train my people to treat my customers that way and I can assure you, give me a week, this woman will have her refund. Someone is going to pay for this. I am a stickler for good customer service."

Well, Brooks was kind enough to share with me today two letters she received from the Circuit Court of Baltimore City. Chief Judge Robert M. Bell wrote on Jan. 17 to say that, "The oversight responsibility for Clerk's Office personnel rests with the Clerk of the Court, in this case, the Honorable Frank Conaway. Aware of his well-known and oft expressed attitude about service to the public, I am confident that he will act to resolve this matter quickly and efficiently, once it is brought to his attention."

Bell's letter was cc'd to Conaway and Chief Deputy Lavinia Alexander.

Brooks also received a letter from Denise D. Smith, manager of the land records & license department. Smith wrote,

Continue reading "City Land Records blunder continues: 9 days & counting" »

Posted by Dan Thanh Dang at 4:47 PM | Permalink | Comments (0)